Felipe Becerra
Toronto
Summary
Customer Success and Account Management professional with 6+ years of experience managing B2B relationships, driving revenue growth, and delivering high-quality support in fast-paced, regulated industries. Proven ability to manage client portfolios, improve retention, coordinate cross-functional teams, and solve operational issues with urgency and professionalism. Bilingual in English and Spanish with experience in CRM systems, sales operations, and client-facing problem resolution. Targeting remote roles in Customer Success, Account Management, Sales Operations, or Client Support.
Overview
8
8
years of professional experience
Work History
Territory Sales Manager
Humble & Fume
Ontario
09.2022 - 01.2026
- Managed a portfolio of 60+ B2B client accounts across Ontario, serving as the primary contact for support, onboarding, relationship management, and issue resolution.
- Drove 20% year-over-year revenue growth through strategic account development, retention efforts, and consistent territory execution.
- Expanded the customer base by 15% by identifying growth opportunities and strengthening onboarding and service follow-through.
- Collaborated with logistics, compliance, and marketing teams to resolve operational challenges and improve the client experience.
- Maintained CRM records, tracked sales activity, and generated reporting to support forecasting and leadership decision-making.
Parts Advisor
Humberview Volkswagen
Toronto
10.2021 - 08.2022
- Delivered accurate, high-volume client support by coordinating parts orders using VIN specifications and dealer management systems.
- Managed inventory flow and vendor relationships to maintain availability, control delays, and support service operations.
- Resolved customer and technician issues quickly through clear communication, order accuracy, and proactive follow-up.
- Improved service efficiency by maintaining organized documentation and timely order fulfillment.
Warranty Administrator
Mercedes-Benz Downtown
Toronto
02.2018 - 08.2021
- Processed complex warranty claims using CDK and EVA systems while ensuring compliance with manufacturer policies and service requirements.
- Coordinated with service, accounting, and warranty teams to expedite claim approvals, payment processing, and record accuracy.
- Communicated claim decisions, policy limitations, and service timelines clearly to clients and internal stakeholders.
- Supported audit readiness and compliance tracking through meticulous documentation and detailed record management.
Education
Diploma - Business - Marketing
George Brown College
Toronto, ON, CanadaBachelor of Science - Marketing and Advertising
Politecnico Grancolombiano
Bogota, ColombiaSkills
- B2B Account Management
- Customer Success and Client Retention
- Client Onboarding
- Revenue Growth and Territory Development
- CRM Systems and Pipeline Tracking
- Cross-Functional Collaboration
- Sales Operations Support
- Problem Solving
- Process Improvement
- Vendor and Stakeholder Communication
- Remote Team Communication
- Bilingual Client Support - English and Spanish
Languages
- Spanish
- English
Additional Value
Strong cross-cultural communication, comfort in fast-moving regulated environments, and a disciplined client-first approach to issue resolution and relationship management.
Timeline
Territory Sales Manager
Humble & Fume
09.2022 - 01.2026
Parts Advisor
Humberview Volkswagen
10.2021 - 08.2022
Warranty Administrator
Mercedes-Benz Downtown
02.2018 - 08.2021
Diploma - Business - Marketing
George Brown College
Bachelor of Science - Marketing and Advertising
Politecnico Grancolombiano