Felicity Reynoso
San Diego
Summary
Dedicated enthusiast with excellent experience in the customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Jamacha Dental El Cajon
04.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Karina's Cantina Gaslamp
02.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Hostess/Server
Sugar Factory
04.2022 - 01.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Dental Front Office Coordinator
Confident Smiles Santee
06.2021 - 02.2022
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
Education
Associate of Science - Sociology
Riverside City College
Riverside, CA06-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Team collaboration
Certification
Food Handlers License
Timeline
Front Desk Receptionist
Jamacha Dental El Cajon
04.2024 - 02.2025
Server
Karina's Cantina Gaslamp
02.2023 - 04.2024
Hostess/Server
Sugar Factory
04.2022 - 01.2023
Dental Front Office Coordinator
Confident Smiles Santee
06.2021 - 02.2022
Associate of Science - Sociology
Riverside City College
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