Overview
Work History
Education
Skills
Timeline
Generic

Felicity Linde

Williams Lake,BC

Overview

10
10
years of professional experience

Work History

Freelance Virtual Assistance

N/A
05.2023 - Current
  • Self-motivated
  • Good time management skills
  • Proven ability to learn quickly and adapt to new situations
  • Worked flexible hours across night, weekend and holiday shifts.
  • Completed client requested tasks in a timely manner
  • Problem solved with client to achieve ideal results
  • Worked around clients schedules
  • Achieved client satisfaction with product and outcomes.
  • Used canva to complete client requested logo and business card products.
  • Helped client troubleshoot email issues.
  • discussed social media improvements with client to support their independent posting and to draw higher traffic flow.

Behaviour Interventionist/Supported Child Dev

Cariboo Chilcotin Child Development Centre
09.2021 - 12.2021
  • Created posters and programs using canva.
  • Continually took online mini courses for self improvement and to enhance job knowledge/qualifications.
  • Quickly learned new skills and applied them to daily tasks.
  • Developed and maintained courteous and effective working relationships.
  • Organized and developed a children's program successfully
  • Contacted families via email, phone and in person to communicate about their child and our programs.
  • Drove clients in work vehicles to and from destinations
  • Created, designed and implemented behavioral programs.
  • Successfully Carried required day-to-day tasks
  • Met clients to discuss program details and answer questions
  • problem solved on a daily basis
  • Kept a level head during crisis interventions
  • De-escalated clients successfully.
  • Incorporated myself into individual daycare routine to support child developments.
  • Observed and created behavior plans based on individual clients needs/settings.

Special Education Assistant

Maranatha Christian School
08.2019 - 06.2021
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Created posters and flyers for in school use.
  • Personalized desks by creating printable for students.
  • Created teaching printable with Canva to teach different skills sets to students.
  • Utilized Word documents to make forms for programs
  • maintained creative independence by including students in their program creation using Canva.
  • Remained calm and collected under high stress situations.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Conducted individualized assessments such as FSA's to determine students' academic progress.
  • Developed professional relationships with school staff to contribute to strong learning community.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • In absence of regular teacher, took over to lead all classroom instruction and management.
  • Assisted teachers with classroom management and coordination to maintain positive learning environment.
  • Kept desk and classroom spaces sanitized and clean according to COVID regulations.
  • Reminded students of social distancing and mask requirements when needed.
  • Successfully integrated students from one on one to full time classroom.

Salesclerk, Retail Associate,

BFF fashions
07.2020 - 08.2020
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and try on items.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings.
  • Maintained clean sales floor, straightened merchandise, vacuumed and mopped when needed.
  • Operated cash register for cash, check, debit, and credit card transactions on occasion.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Asked long-term employees about products or merchandise we offer so as to give informed answers to customers without delay.
  • Priced merchandise, stocked shelves, and took inventory of supplies.
  • Educated customers on products and service offerings.
  • Helped customers select products that best fit his/her personal needs.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Maintained visually appealing and effective displays for different parts of store.
  • Answered phone calls and responded to inquiries about items in store.
  • Cleaned and sanitized store, change room, and store merchandise according to COVID rules and regulations.

Server, Kitchen Prep Worker, Cashier

My Lunch Stop
06.2019 - 08.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Prepared veggies, meats, herbs, etc, for cooking.
  • Operated the cash register and worked credit card machine for sales.
  • Prepared and baked cookies, breads and frozen goods daily for freshness.
  • Swept, mopped and kept kitchen organized and sanitary
  • Restocked goods and kept account of what needs to be reordered.
  • Unpacked freight and shelved or froze according to company regulations.
  • Made shopping lists and shopped for groceries, used account number for company.
  • Successfully implemented Food Safe techniques.
  • Supported head chef in the kitchen according to her needs. (helped prep soups and other main dishes)
  • Opened Cafe first thing in the morning and started morning prep work.

Housekeeper

Bella Coola Grizzly Tours
06.2019 - 08.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed laundry services with special attention to requirements of different items, including hand washing, steaming and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup, from inside and outside of accommodations.
  • Serviced bathrooms to maintain freshness, including cleaning toilets, bathtubs, sanitizing, and supply replenishment.
  • Cleaned , sanitized, mopped and renewed all items in cabins and rooms to satisfaction of superiors.
  • Restocked accommodation supplies such as toilet paper, towels and coffee on a regular bases for long term customers and replaced bedding.
  • Communicated repair needs to maintenance staff.
  • Maintained control over expenses and inventory for optimal budget tracking.
  • Placed orders for housekeeping supplies and complimentary toiletries for guests.
  • Used company credit card or petty cash for in-store stocking up.
  • Documented and reported all necessary facility and building repairs observed.

Special Education Assistant

Bella Coola Adventist School
09.2017 - 06.2019
  • Directly work with and provide assistance with special needs, such as those with physical and mental disabilities.
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Enforce administration policies and rules governing students.
  • Observe students' performance and record relevant data to assess progress.
  • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
  • Organize and supervise games and other recreational activities to promote physical, mental, and social development.
  • Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
  • Used computers, audio-visual aids, and other equipment and materials to supplement presentations.
  • Type, file, and duplicate materials.
  • Laminate teaching materials to increase their durability under repeated use.
  • Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
  • Participate in teacher-parent conferences regarding students' progress or problems.
  • Collect money from students for school-related projects.
  • Substitute teach or fill in for main teacher for extended periods of time.
  • Help set up, organize and supervise Tests such as the FSA or grade such as C.A.T.
  • Participate in teacher-parent conferences regarding students' progress or struggles.
  • Help fundraising for school trips or participate in projects. (Food drive)
  • Assist librarians in school libraries.
  • Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling meetings.
  • Occasionally working in school office, filing information or writing up schedules or notices.
  • Help principal update or create student's IEP.
  • Meet with SLP, OT and social workers for student assessments.
  • Implementing new learning, social and physical goals for student after receiving OT and SLP reports.

Secretary/Housekeeper

Bella Coola Grizzly Tours
04.2018 - 08.2018
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and members of public to facility.
  • Provided clerical support by copying, faxing and filing documents.
  • Accurately answered telephone and email inquiries from clients, vendors and various others seeking information about the business and surrounding area.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Write, reviewed and shared error-free letters and other business correspondence.
  • Accurately and professionally booked clients for tours and accommodations, putting clients at ease about any questions or concerns they may have.
  • Processed payments and returns with accuracy and efficiency, using a credit card machine.
  • Maintained current knowledge of the surrounding area and updated information on the services and promotions my company provided.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Waxed and polished wood floors and other woodwork.
  • Dusted picture frames and wall hangings with cloth.
  • Documented and reported all necessary facility and building repairs observed.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.

Retail Sales Associate Cashier

Bella Coola Supply Co. (Kopas)
01.2015 - 08.2017
  • Operated a cash register for cash, check, debit and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Answered customers' questions and addressed problems and complaints in person.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Educated customers on products and service offerings.
  • Helped customers select products that best fit his/her personal needs.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Maintained visually appealing and effective displays for different parts of the store.
  • Answered phone calls and responded to inquiries about items in the store.
  • Asked long term employees about products or merchandise we offer so as to give informed answers to costumers without delay.
  • Vacuumed and mopped floors as needed, changed garbage's and kept workspace clean and tidy.

Coffee Barista

Dragonfly Café
05.2016 - 07.2016
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prepared and served food and drinks according to food safety regulations.
  • Answered phone calls and responded to inquiries.
  • Maintained preparation and service area in a sanitary condition.
  • Operated a cash register for cash, check, debit and credit card transactions.
  • Prepared specialty coffees and teas according to company specifications.
  • Sanitized and cleaned dishes and table tops according to food safety regulation.
  • Catered to customers dietary requirements such as Vegan and Gluten Free.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.

Coffee Barista

Wildman Café
09.2014 - 01.2015
  • Prepared and served food according to food safety regulations.
  • Answered phone calls and responded to inquiries.
  • Maintained preparation and service area in a sanitary condition according to regulations.
  • Operated a cash register for cash, check, debit and credit card transactions.
  • Catered to customers dietary requirements such as vegan and gluten free.
  • Prepared specialty coffees and teas according to company specifications.
  • Used time efficiently when not serving customers by cleaning work and prepping areas.
  • Took inventory of supplies and called in orders to a nearby grocery store.
  • Cleaned or sanitized work areas, utensils, or equipment when done or between busy periods.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Completed all point of sale opening and closing procedures, including counting the contents of cash and flow.

Soccer Coach Volunteer

N/A
04.2014 - 06.2014
  • Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
  • Came up with practice ideas.
  • Organized practices and taught them.
  • Coached soccer games.
  • Contacted parents about games and changes.
  • Supported children in continued learning of technique.
  • Taught safe stretching and warm-up routines.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.

Education

Digital

North Island Collage

Social Media Marketing

Udemy

GED -

Anchor Academy
Salmon Arm, BC
10.2019

Behavioral Interventions

Douglas College
New Westminster, BC

Become A Pinterest VA Today

Teachable

Skills

  • Digital Elevation Expertise Program Certification
  • Crisis Prevention Certification
  • First Aid for Industry
  • Food-Safe Lvl 1
  • Can efficiently use Microsoft Office
  • Social media post/poster creation
  • Can utilize Canva
  • Can build pins
  • Can use tailwind
  • Web and Tech-savvy
  • Trainable
  • Adaptable
  • Excellent social skills
  • Good work ethic
  • Customer-service oriented
  • Quick learner
  • Pinterest VA program enrollee
  • Can create A basic website using Wix

Timeline

Freelance Virtual Assistance

N/A
05.2023 - Current

Behaviour Interventionist/Supported Child Dev

Cariboo Chilcotin Child Development Centre
09.2021 - 12.2021

Salesclerk, Retail Associate,

BFF fashions
07.2020 - 08.2020

Special Education Assistant

Maranatha Christian School
08.2019 - 06.2021

Server, Kitchen Prep Worker, Cashier

My Lunch Stop
06.2019 - 08.2019

Housekeeper

Bella Coola Grizzly Tours
06.2019 - 08.2019

Secretary/Housekeeper

Bella Coola Grizzly Tours
04.2018 - 08.2018

Special Education Assistant

Bella Coola Adventist School
09.2017 - 06.2019

Coffee Barista

Dragonfly Café
05.2016 - 07.2016

Retail Sales Associate Cashier

Bella Coola Supply Co. (Kopas)
01.2015 - 08.2017

Coffee Barista

Wildman Café
09.2014 - 01.2015

Soccer Coach Volunteer

N/A
04.2014 - 06.2014

Digital

North Island Collage

Social Media Marketing

Udemy

GED -

Anchor Academy

Behavioral Interventions

Douglas College

Become A Pinterest VA Today

Teachable

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Felicity Linde