FELICITY KAPSTEIN
Los Angeles
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle conflicts and find resolutions. Demonstrated success in fostering customer relationships and building deeper connections across all age groups. Outgoing personality, contributing positively to team dynamics. Able to create bonds with all staff members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Ski Barn Corporation
Lawrenceville
11.2023 - 03.2025
- As a sales associate I worked in the rental department at ski barn. I fitted customers for skiis and boots to find what worked best for them. Since we both sold and rented equipment I talked to them about whether it would make more sense financially to rent vs buy based on how many times a year they skied. Additionally, I helped sell clothing and goggles. Working at ski barn helped me talk to customers and find out what best suits their needs.
Camp Counselor
Camp Mason
Hardwick
06.2023 - 08.2024
- As A camp counselor I lived with my campers in a cabin fostering a safe and fun environment. I made sure my campers brushed their teeth, took showers, and went to bed at a reasonable hour. I also conducted activities such as archery, aerial silks, and lifeguarded. Additionally, I managed conflicts between campers. One useful skill I learnt was when managing conflicts it was important to talk to campers individually to hear both sides of a story before coming up with a solution. Furthermore, I learnt to think on my feet for; if weather did not allow for a planned activity I thought of something else to entertain the kids.
Education
Bachelor of Arts - Global Studies
University of California, Los Angeles
Los Angeles, CA06-2028
High School Diploma -
Princeton Day School
Princeton New Jersey06-2024
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Project management
- Time management
- Client retention strategies
- Inventory tracking
- Sales strategies
- Problem-solving
- Meeting deadlines
- Outgoing personality
Affiliations
- Skiing, Rock Climbing, Teachers Assistant, Volunteer in National Parks, Worked for Environmental Club, Worked on school Newspaper
Languages
English
Native/ Bilingual
French
Full Professional
Accomplishments
- Deans List at UCLA, 4.0 GPA
- High Honors Award all four years of high school
Certification
- CPR Certified
- Lifeguard Certification
Timeline
Sales Associate
Ski Barn Corporation
11.2023 - 03.2025
Camp Counselor
Camp Mason
06.2023 - 08.2024
Bachelor of Arts - Global Studies
University of California, Los Angeles
High School Diploma -
Princeton Day School
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