Felicity Dando
Invermere,British Columbia
Summary
A Business Marketing graduate driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to take advantage of every sales opportunity without sacrificing service. Vibrant people-person with proven proficiency at building employer image and meeting and exceeding guest needs and wants. Committed to growing business by giving guests ample reason to rave about exceptional service.
Overview
8
8
years of professional experience
Work History
Fulfillment and Logistics
Kicking Horse Coffee
Invermere, BC
09.2023 - Current
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Examined freight to determine loading sequences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Verified delivery addresses and ensure accuracy of all deliveries.
- Communicated with dispatch team regarding any delays or changes in route.
- Organized paperwork related to deliveries such as invoices, manifests, bills of lading.
Office Administrator
Orchard Chiropractic & Physiotherapy
Kelowna, BC
05.2023 - 08.2023
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Directed and escorted patients to treatment areas per appointment plans.
Retail Sales Associate
Supplement King
Kelowna, BC
02.2023 - 08.2023
- Reference Store Manager: Dave Fontaine (1-778-363-5321)
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Server
Kelowna Yacht Club
Kelowna, BC
09.2022 - 05.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Server
Station Pub
Invermere, BC
05.2022 - 08.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
Retail Sales Associate
GNC
INVERMERE, BC
09.2021 - 04.2022
- Helped customers by answering questions and locating merchandise on health supplements.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
Front Desk Attendant/Cleaner
Valley Fitness Centre
Invermere, BC
06.2017 - 08.2021
- Managed front desk, greeting students and visitors.
- Maintaining cleanliness.
- Scrubbing showers, deep cleaning toilets, sanitizing gym equipment and etc.
- Keeping track of memberships.
- Accepting Phone calls.
- Responsible with opening & closing the gym during weekends.
Food and Beverage Attendant
Kicking Horse Cafe
Invermere, BC
06.2018 - 02.2019
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Followed recipes consistently while preparing foods for guest orders.
- Maintained a positive attitude towards coworkers and customers at all times.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
Barista
Gerry's Gelati
Invermere, BC
06.2016 - 09.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Post-Baccaleurate Diploma - Marketing
Okanagan College
Kelowna, BC06.2023
High School Diploma -
David Thompson Secondary School
Invermere06.2020
Skills
- Self-Motivation
- Conflict Resolution
- Mentally & Physically Strong
- People Person
- Good Communication Skills
- Point of Sale (POS) system operations
- Empathetic towards others
Hobbies
Bodybuilding
Reading Books
Hikes
Communicating with people
Hanging out with friends and family
Dog lover
Outdoor adventures
Volunteer/Leadership
Okanagan College Enactus Club (2022-2023): Events Planning Coordinator
Columbia Valley Interact Club (2019-2020): Secretary position. Community leadership.
Coaching Timbits Soccer (2017): Coaching children play soccer. Provide mini games for them to play.
Timeline
Fulfillment and Logistics
Kicking Horse Coffee
09.2023 - Current
Office Administrator
Orchard Chiropractic & Physiotherapy
05.2023 - 08.2023
Retail Sales Associate
Supplement King
02.2023 - 08.2023
Server
Kelowna Yacht Club
09.2022 - 05.2023
Server
Station Pub
05.2022 - 08.2022
Retail Sales Associate
GNC
09.2021 - 04.2022
Food and Beverage Attendant
Kicking Horse Cafe
06.2018 - 02.2019
Front Desk Attendant/Cleaner
Valley Fitness Centre
06.2017 - 08.2021
Barista
Gerry's Gelati
06.2016 - 09.2017
Post-Baccaleurate Diploma - Marketing
Okanagan College
High School Diploma -
David Thompson Secondary School
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