Felicity Cole
Edmonton,AB
Summary
Compassionate and driven professional with Honours BA in Psychology seeking an opportunity to support and empower others by applying knowledge and experience working with mental health, addiction, trauma, and disability. Recognized for my innate ability to connect with others and my strong leadership skills, I have made my mark and gained indispensable skills in various industries, including healthcare, child work and education, dining and hospitality, marketing and administration, and retail. This flexible skill set highlights not only my ability to adapt to changing environmental demands and quickly learn new skills, but also my passion and overall ambition for self-improvement and growth. The experience and skills that I have developed position me as a valuable aspirant in the field of wellness.
Overview
7
7
years of professional experience
Work History
Child and Youth Worker
Alta Care Resources
Edmonton, AB
08.2022 - Current
- Supported children and youth in a group-home setting with challenges surrounding mental health and trauma, addiction, behavioural or developmental challenges, and other areas
- Empowered youth in aspects of hygiene and self care, cooking and nutrition, education and employment, and elsewhere to prepare them for independent living situations
- Resolved behavioural issues in a calm and supportive manner by holding space for difficult conversations while offering empathy and guidance, understanding and utilizing safe restraints in times of physical escalation, and navigating outside resources to facilitate connections with family, friends, and community resources
- Performed facility cleaning, maintenance tasks, tracking of dangerous objects, and administration of medication on a daily basis
- Maintained accurate records of client data including but not limited to assessments, progress and incident reports, appointments
- Participated in team meetings to develop treatment plans and objectives, and identifying potential wellbeing and safety risks for youth
Program Facilitator
Huronia Transition Homes
Midland, ON
10.2021 - 07.2022
- Prepared and executed confidential, psychoeducational support groups for mothers and children aged 5-15 who have experienced abuse, covering all of Simcoe County; while continuously revisiting and updating program to fit group needs
- Initiated and created a separate, youth-focused program to hold space and facilitate youth-centered conversations and learning opportunities surrounding abuse, power and control, consent and healthy relationships, mindfulness tools, and more
- Supported mothers and children before, during, and after group participation with individual phone or video sessions
- Collaborated with community leaders, organizations and public agencies to promote and expand programs within the community
- Prepared periodic assessments, reports, financial statements and records on program activities, progress and status to assist management with program evaluation, assessment, and annual reports
Crisis Counsellor
Huronia Transition Homes
03.2020 - 03.2021
- Supported women in transition from violence by way of crisis resolution, emotional support, practical assistance, offering of resources, setting goals and supporting accountability, and more
- Completed all necessary paperwork in regard to intake and discharge details, and maintain open and informative communication among staff members to ensure optimal care for women supported
- Maintained a safe, non-judgemental, inclusive and empowering environment while adapting to changing environmental demands and providing a unique care program for every woman.
Marketing Specialist
Team Hawke Realty
08.2016 - 09.2017
- Updated and expanded company's social media presence on platforms such as Facebook, Instagram, Pinterest and Youtube to increase brand awareness and customer engagement
- Designed visuals such as infographics, logos and banners, as well as engaging social media posts and blogs for company website and other digital outlets
- Initiated the development and design of a modern and functional website while collaborating with outside agencies for a polished product that would stand out in a competitive market
- Often recognized for creativity, attention to detail, initiative and autonomy
Education
Bachelor Honours - Psychology
Queen’s University
Kingston, ON12.2019
Skills
- Trauma-Informed Care Framework
- Youth Mentoring
- Support Group Facilitation
- Family Support
- Substance Use Support
- Client Advocacy
- Community Outreach
- Patient Intake
- Crisis Intervention
- Suicide Prevention
- Safety Planning
- Paperwork and Reporting
- Program Management & Curriculum Development
- Team Collaboration
- Office Administration
- Bilingual English & French
Timeline
Child and Youth Worker
Alta Care Resources
08.2022 - Current
Program Facilitator
Huronia Transition Homes
10.2021 - 07.2022
Crisis Counsellor
Huronia Transition Homes
03.2020 - 03.2021
Marketing Specialist
Team Hawke Realty
08.2016 - 09.2017
Bachelor Honours - Psychology
Queen’s University
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