Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELICITY BROUWER

Nolalu,ON

Summary

Enthusiastic with superior leadership and communication skills. I easily cultivate trusting and productive
Relationships with clients and staff. Reliable, well organized, punctual, a team player who is also able to
work on own initiatives. I do the best of my ability to exceed and succeed in the work place so that everyone can benefit. Professional and outgoing personality at the same time.

Overview

16
16
years of professional experience

Work History

Volunteer Firefighter & EMT

Nolalu Emergency Services Team
01.2020 - Current
  • Assessed and repaired fire extinguishers and various fire equipment for stations.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Administered first aid and conducted emergent response management.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on [Timeframe] basis.
  • Participated in training exercises and in-class training to improve knowledge.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

Professional Tax Preparer

Consumers Financial Services
02.2021 - 05.2021
  • Completed and filed returns with tax departments at local, provincial and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Contacted CRA or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Customer Service Leader (Manager)/Receptionist

H&R Block
02.2017 - 01.2019
  • All manager duties involved in maintaining/running an office as well as front desk duties when needed;
  • Assisted in the training of the newly hired employees;
  • Scheduled and confirmed appointments via phone and walk-ins;
  • Responsible for proactively managing and resolving client concerns and complaints that are brought forward;
  • Approved timecards and prepared schedules for employee’s;
  • Motivated our employees and made sure we did the best of our abilities;
  • Assisted customers in preparing their files;
  • Greeted and made customers feel welcome while coming in, while waiting and when they were finished;
  • Kept up with office duties such as making sure all workstations stay clean and tidy, garbage, dishes, and anything else that was necessary.

Manager

Tenkula Farms
09.2015 - 01.2017
  • Greeted and helped customers as they came in;
  • Scheduled customers appointments;
  • Managed all activities and events;
  • Processed all forms and money.

Receptionist/Assistant

Silver Falls Family Law
09.2013 - 01.2017
  • Greeted and helped clients as they came in;
  • Created and maintained bi-weekly and monthly reports of payroll;
  • Maintained/scheduled staff working schedules and client needs;
  • Assisted payroll manager in addressing any issues or projects to be completed;
  • Checked bank statements for accuracy and processed all benefit forms;
  • Handle incoming calls and emails and routing appropriately;
  • Set up and maintained accurate data and proper forms.

Nursing Home/Assisted Living Volunteer
07.2011 - 12.2016
  • Spent quality time with clients playing games, reading and going for walks or groceries
  • Assisted in reminding patients to take given medication by staff if they have forgotten
  • Organized events for clients to participate in
  • Cooked and served lunch to those who needed the help
  • Assisted with day to day chores and duties if client needed help
  • Helped staff answer calls and take messages for the clients

Assistant

Daycare
09.2010 - 01.2011
  • Assisted in getting the children dressed and undressed when going outside
  • Handed out food and drinks when snack time/lunch time
  • Assisted in nap time and putting the children to sleep
  • Provided support and comfort when needed

Education

High School Diploma -

Superior C.V.I

Skills

  • Fire Prevention Education
  • Two-Way Radio Coordination
  • Emergency Support
  • Issue and Conflict Resolution
  • Managing Reception
  • Employee Coaching and Motivation
  • Administration and Reporting
  • Upbeat and Positive Personality
  • Time Management
  • Detail Orientated

Timeline

Professional Tax Preparer

Consumers Financial Services
02.2021 - 05.2021

Volunteer Firefighter & EMT

Nolalu Emergency Services Team
01.2020 - Current

Customer Service Leader (Manager)/Receptionist

H&R Block
02.2017 - 01.2019

Manager

Tenkula Farms
09.2015 - 01.2017

Receptionist/Assistant

Silver Falls Family Law
09.2013 - 01.2017

Nursing Home/Assisted Living Volunteer
07.2011 - 12.2016

Assistant

Daycare
09.2010 - 01.2011

High School Diploma -

Superior C.V.I

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