Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicite Sosoe

Montreal,QC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Gestion termico
Montreal , QC
09.2021 - 01.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Cashier

IGA
Montreal , QC
12.2022 - 06.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Processed credit card transactions accurately and efficiently.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Verified that all coupons were valid prior to processing them into the system.

Education

Currently Studying -

Collège Ahuntsic
Montreal, QC

High School Diploma -

École Secondaire Dorval-Jean XXIII
Dorval, QC

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Consultative Sales
  • Customer Service
  • Positive and professional
  • Problem-solving abilities

Timeline

Customer Service Cashier

IGA
12.2022 - 06.2023

Customer Service Representative

Gestion termico
09.2021 - 01.2024

Currently Studying -

Collège Ahuntsic

High School Diploma -

École Secondaire Dorval-Jean XXIII
Felicite Sosoe