Felicia Rowsell
Burlington,Canada
Summary
Passionate about employee relations and HR policies, with a strong foundation in start-up business advice and entrepreneurial guidance. Organized and motivated, with proven time management and organizational skills. Committed to accountability and transparency in all professional endeavors. Seeking remote opportunities to contribute to company growth while enhancing skills.
Overview
16
16
years of professional experience
Work History
Business Services Specialist
Metro Business Opportunities Corp
St.Johns, NL
11.2025 - 12.2025
- Completed 8-week work term to enhance professional skills in real-world business operations.
- Managed the compilation of monthly business income and expense information and prepared financial and government reporting documents.
- Managed client inquiries and provided effective solutions for diverse business needs.
- Coordinated service delivery processes to ensure timely project completion and client satisfaction.
Document Controller/Document Systems Management
Suncor Energy
Fort Mcmurray, AB
09.2009 - 03.2016
- Collaborated with engineering, procurement, construction contractors, and internal stakeholders to ensure timely review and approval of legal and technical documents.
- Audited documents for accuracy, maintained secure access, and utilized document management systems.
- Reviewed and tracked Turnaround Issued for Construction (IFC) packages while utilizing EDMS (Livelink) for document upload, storage, and retrieval.
- Control compliance with the workflow of regulatory standards and company policies.
- Performed responsibilities both remotely and in-office to maintain operational continuity.
Education
Diploma - Business Administration
Academy Canada (2 year Remote Program)
Corner Brook, NL01-2026
Skills
- Data entry accuracy
- Data analysis
- Data analytics
- Call center operations
- Project management
- Document management
- Financial reporting
- Data entry accuracy
- Record keeping
- Complaint investigation
- Inbound and outbound calling
- Customer satisfaction surveys
- Client assessment
- Microsoft Office expertise
- Software navigation
- Computer skills
- Entrepreneurial marketing
- Market awareness
- Billing procedures
- Time management
- Work prioritization
- Team collaboration
- Cross-functional collaboration
- Multitasking
- Teamwork skills
- Goal setting
- Decision-making
- Persuasion skills
- Attention to detail
- Emotional intelligence
- Written and verbal communication
- Business communication
- Active listening
- Issue and complaint resolution
- Human resources
- Credit card payment processing
- Market awareness
- Decision-making
- Product recommendations
References
Available upon request.
Other Employment
- Robins Donuts, Pasadena, NL, Customer Service, 10/03/22, 01/13/23. Provided customer services in restaurant and drive-thru settings.
- Syncrude (FMGOC), Fort McMurray, AB, Heavy Equipment Operator, 04/25/21-11/12/21. Operated 797 and 793 Cat trucks to transport materials efficiently on site.
- Mcdermaids, Sooke, BC, Residential cleaner, 10/06/20-04/5/21. Cleaned residential homes, maintaining high cleanliness standards.
- Independent Cleaning Services, Fort Mcmurray, AB, Residential cleaner, 03/01/2017-09/20/2020. Cleaned residential homes, maintaining high cleanliness.
Timeline
Business Services Specialist
Metro Business Opportunities Corp
11.2025 - 12.2025
Document Controller/Document Systems Management
Suncor Energy
09.2009 - 03.2016
Diploma - Business Administration
Academy Canada (2 year Remote Program)