Felicia Vasquez
Modesto
Summary
Dynamic Case Manager with a proven track record at Stanislaus County Community Services Agency, excelling in client advocacy and case documentation. Skilled in problem-solving and conflict resolution, I empower clients through informed decision-making and effective resource utilization, ensuring compliance and enhancing service delivery. Committed to fostering a supportive and organized environment.
Overview
15
15
years of professional experience
Work History
Case Manager
Stanislaus County Community Services Agency
06.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Shift Leader
Regal Cinemas
10.2010 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Science - Psychology
California State University, Stanislaus
Turlock, CA05-2023
Associate of Arts - Sociology
Modesto Junior College
Modesto, CA05-2022
Associate of Arts - Social & Behavioral Sciences
Modesto Junior College
Modesto, CA05-2022
Associate of Arts - Psychology
Modesto Junior College
Modesto, CA05-2022
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Community resources
Timeline
Case Manager
Stanislaus County Community Services Agency
06.2023 - Current
Shift Leader
Regal Cinemas
10.2010 - 08.2019
Bachelor of Science - Psychology
California State University, Stanislaus
Associate of Arts - Sociology
Modesto Junior College
Associate of Arts - Social & Behavioral Sciences
Modesto Junior College
Associate of Arts - Psychology
Modesto Junior College
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