Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Vasquez

Modesto

Summary

Dynamic Case Manager with a proven track record at Stanislaus County Community Services Agency, excelling in client advocacy and case documentation. Skilled in problem-solving and conflict resolution, I empower clients through informed decision-making and effective resource utilization, ensuring compliance and enhancing service delivery. Committed to fostering a supportive and organized environment.

Overview

15
15
years of professional experience

Work History

Case Manager

Stanislaus County Community Services Agency
06.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Shift Leader

Regal Cinemas
10.2010 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

Bachelor of Science - Psychology

California State University, Stanislaus
Turlock, CA
05-2023

Associate of Arts - Sociology

Modesto Junior College
Modesto, CA
05-2022

Associate of Arts - Social & Behavioral Sciences

Modesto Junior College
Modesto, CA
05-2022

Associate of Arts - Psychology

Modesto Junior College
Modesto, CA
05-2022

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Community resources

Timeline

Case Manager

Stanislaus County Community Services Agency
06.2023 - Current

Shift Leader

Regal Cinemas
10.2010 - 08.2019

Bachelor of Science - Psychology

California State University, Stanislaus

Associate of Arts - Sociology

Modesto Junior College

Associate of Arts - Social & Behavioral Sciences

Modesto Junior College

Associate of Arts - Psychology

Modesto Junior College
Felicia Vasquez