Felicia Thompson
Pickering
Summary
Dynamic customer service professional with proven expertise at Chosen African/Carib Grocery Store, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and Microsoft Office Suite, I leverage active listening and critical thinking to deliver exceptional support, contributing to sales growth and maintaining meticulous records for improved operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chosen African/Carib Grocery Store
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Data Entry Clerk
Chosen Beauty Salon & Supplies INC.
09.2014 - Current
- Executed data entry tasks with precision and efficiency.
- Adhered to established procedures for accurate data processing.
- Organized and verified input data against original documents.
- Scanned and archived documents in database to maintain essential records.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
City View Adult High School
Ottawa, ON06-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Microsoft Office Suite
- Administrative support
Languages
English
Full Professional
Timeline
Customer Service Representative
Chosen African/Carib Grocery Store
04.2023 - Current
Data Entry Clerk
Chosen Beauty Salon & Supplies INC.
09.2014 - Current
High School Diploma -
City View Adult High School
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