Felicia Temple
Fresno
Summary
Dynamic and goal-oriented professional with a proven track record at Avis Budget, excelling in upselling and customer service. Recognized for enhancing customer satisfaction and resolving disputes effectively. Strong negotiation skills and adaptability drive revenue growth while maintaining high operational standards. Committed to teamwork and delivering exceptional results in fast-paced environments.
Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments. Skilled in communication, negotiation, and problem-solving with focus on driving results.
Overview
14
14
years of professional experience
Work History
Rental Sales Agent
Avis Budget
11.2017 - 03.2025
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Monitored market trends to stay competitive with pricing strategies and promotional offers.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Executed sales and marketing initiatives to increase revenue for company.
Veterinary Technician
Serra View Animal Hospital
03.2013 - 04.2014
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Administered medications to animals in treatment and documented changes in condition.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
Sales Floor Supervisor
Ross Dress for Less
06.2011 - 02.2013
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Optimized store layout based on customer traffic patterns, enhancing shopping experience and driving higher conversion rates.
Education
No Degree - Psychology
Santa Monica College
Santa Monica, CA06-2003
Skills
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
- Reservations
- Up-selling tactics
- Customer service
- Problem-solving abilities
- Active listening
- Adaptability and flexibility
- Data entry
- Self motivation
- Customer transactions
- Record keeping
Accomplishments
- Achieved 26% of sales revenue through effectively helping with customer satisfaction.
Timeline
Rental Sales Agent
Avis Budget
11.2017 - 03.2025
Veterinary Technician
Serra View Animal Hospital
03.2013 - 04.2014
Sales Floor Supervisor
Ross Dress for Less
06.2011 - 02.2013
No Degree - Psychology
Santa Monica College
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