Felicia Sarkany
White Rock
Summary
Dynamic retail professional with extensive experience at Loblaws Superstore, excelling in customer service and staff management. Proven track record in enhancing sales through effective visual merchandising and training teams to boost productivity. Adept at resolving customer issues, fostering loyalty, and maintaining optimal inventory levels.
Overview
15
15
years of professional experience
Work History
House Wears Department Manager
Loblaws Superstore
01.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Managed aesthetically pleasing displays to showcase company products
Assistant Store Manager
Loblaws Superstore
08.2017 - 01.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
Inventory Department Manager
Loblaws Superstore
01.2014 - 08.2017
- Reduced stock discrepancies with thorough investigations and timely resolution of issues.
- Managed team performance, providing training and guidance to ensure optimal productivity levels.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Apparel Department Manger
Loblaws Superstore
01.2010 - 01.2014
- Implemented successful merchandising strategies to maximize sales and profitability.
- Oversaw payroll administration for department employees, ensuring accurate processing of hours worked.
- Led a team of sales associates, providing coaching and performance feedback to improve productivity.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Maple Ridge Secondary School
Maple Ridge, BC06-2009
Skills
- Customer service
- Staff management
- Training and mentoring
- Product restocking
- Visual merchandising
Timeline
House Wears Department Manager
Loblaws Superstore
01.2023 - Current
Assistant Store Manager
Loblaws Superstore
08.2017 - 01.2023
Inventory Department Manager
Loblaws Superstore
01.2014 - 08.2017
Apparel Department Manger
Loblaws Superstore
01.2010 - 01.2014
High School Diploma -
Maple Ridge Secondary School
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