Felicia Plummer
Toronto,ON
Summary
Certified Massage Therapist with hands-on experience providing relaxation, therapeutic, and pain-relief treatments to a diverse client base. Skilled in Swedish and deep tissue massage, client assessment, and customized treatment planning. Known for a calm, professional approach, strong client relationships, and delivering high-quality care in both mobile and spa settings.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Massage Therapist
Lotus massage studio
York, Ontario
01.2025 - 07.2025
- Communicated with clients to identify and address pain points and concerns, enhancing overall client experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory levels to ensure stock availability for daily operations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with team members to create a welcoming and supportive environment.
- Operated a variety of medical devices & tools safely and efficiently.
Personal Support Worker
Comfort care
Vaughan, Ontario
08.2022 - 12.2022
- Supported clients with daily living activities and personal hygiene, enhancing comfort and dignity.
- Monitored client health and reported changes to the healthcare team.
- Maintained safe and clean environments for clients, promoting health and well-being.
- Provided comfort care measures such as skin-to-skin contact, kangaroo care, rocking, holding babies, singing, talking to babies.
- Coordinated with multidisciplinary teams to develop and implement individualized patient care plans.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Ensured that all necessary supplies are available for providing quality patient care.
- Coordinated appointments for radiologists and other healthcare professionals, ensuring timely access to necessary care.
Education
Massage Therapy
Medix College
Toronto, ON 09.2023 - 09.2024
Personal Support Worker
Behaviourprise Consulting Inc.
03.2022 - 08.2022
Skills
- Patient care coordination
- Safety compliance
- Medical administration
- Time management
- Team collaboration
- Effective communication
- Emotional support
- Problem resolution
- Adaptability to change
- Physical power
- Business management
- Social skills
- Inventory management
Timeline
Massage Therapist
Lotus massage studio
01.2025 - 07.2025
Massage Therapy
Medix College
09.2023 - 09.2024
Personal Support Worker
Comfort care
08.2022 - 12.2022
Personal Support Worker
Behaviourprise Consulting Inc.
03.2022 - 08.2022