Felicia Oyedele
Moncton,STATE_CA
Summary
I am a dedicated and adaptable professional with experience in customer care, public affairs, and healthcare support. As a Customer Care Representative, I developed strong communication, problem-solving, and relationship-building skills while delivering prompt and courteous service to clients. In my role as Principal Assistant Public Affairs Officer with the Lagos State Government, I supported public communication, stakeholder engagement, administrative coordination, and the delivery of effective public affairs initiatives. I also have experience as a Health Worker, where I provided compassionate care and support to individuals with daily living needs while maintaining professionalism, empathy, and attention to detail. My diverse background has equipped me with excellent interpersonal, organizational, and teamwork skills, along with a strong commitment to service excellence and community well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Kindred Home Health Care
Moncton, NB
06.2025 - Current
- Facilitated patient scheduling and appointment coordination for optimal care delivery.
- Communicated effectively with patients, addressing inquiries and providing support.
- Collaborated with healthcare teams to streamline patient service processes.
- Assisted in managing patient records using electronic health record systems.
Principal Assistant Public Affairs Officer
Lagos State Government
Lagos, Nigeria
01.2018 - 08.2024
- Led crisis communication efforts, crafting timely responses to media inquiries and managing stakeholder relations.
- Coordinated communication strategies across departments to ensure consistent messaging and alignment with government initiatives.
- Analyzed public opinion data to inform policy decisions and improve service delivery effectiveness.
- Developed and implemented public outreach programs to enhance community engagement and awareness.
Customer Service Representative
9mobile Telecommunication
Lagos, Nigeria
04.2013 - 05.2018
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and active listening techniques.
- Trained new staff on customer service protocols and company policies for improved performance.
- Collaborated with team members to streamline processes and enhance operational efficiency.
Education
Diploma Certificate - Client Service And Sales
New Brunswick Community College
Moncton, NB05-2025
Bachelor of Arts - English And Literary Studies
Ekiti State University
08-2011
Skills
- Cross-cultural sensitivity
- Resource allocation
- Problem-solving
- Team leadership
- Team collaboration
- Patient confidentiality
- Professionalism and ethics
- Customer service
Languages
English
Professional Working
Certification
- Effective use of social media
- Nigerian Institute of management
Timeline
Patient Service Specialist
Kindred Home Health Care
06.2025 - Current
Principal Assistant Public Affairs Officer
Lagos State Government
01.2018 - 08.2024
Customer Service Representative
9mobile Telecommunication
04.2013 - 05.2018
Diploma Certificate - Client Service And Sales
New Brunswick Community College
Bachelor of Arts - English And Literary Studies
Ekiti State University