Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Ortiz

Los Angeles

Summary

Dynamic and dedicated professional with extensive experience in case management at Healing Urban Barrios. Proven ability in crisis intervention and patient advocacy, effectively connecting clients with vital community resources. Skilled in data entry and MS Office, I thrive on fostering collaboration and driving positive outcomes for vulnerable populations.

Overview

7
7
years of professional experience

Work History

Re-Entry Case Management

Healing Urban Barrios
Los Angeles
03.2025 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided referrals to appropriate health care providers or other community resources.
  • Provided crisis intervention support for clients in emergency situations.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Participated in professional development activities related to case management best practices.
  • Monitored client progress through regular follow-up contacts.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.

Warehouse Worker

Amazon
Los Angeles
01.2024 - 01.2025
  • Followed established guidelines for picking orders accurately.
  • Maintained accurate inventory records using computerized tracking systems.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.

Sales Floor Supervisor

Burlington Stores, Inc.
Alhambra
02.2018 - 03.2022
  • Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
  • Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
  • Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.

Education

Graduate Certificate - Community Health Worker

Chaffey College
Rancho Cucamonga, CA
05-2025

Associate of Science - Public Health

Chaffey College
Rancho Cucamonga, CA
04-2022

Skills

  • Case management
  • Community outreach
  • Crisis intervention
  • Patient advocacy
  • First Aid/CPR
  • Data entry
  • MS office
  • Networking
  • Google drive

Timeline

Re-Entry Case Management

Healing Urban Barrios
03.2025 - Current

Warehouse Worker

Amazon
01.2024 - 01.2025

Sales Floor Supervisor

Burlington Stores, Inc.
02.2018 - 03.2022

Graduate Certificate - Community Health Worker

Chaffey College

Associate of Science - Public Health

Chaffey College

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Felicia Ortiz