Felicia Okpala
Bedford,NS
Summary
Focused administrator with experience providing top-notch clerical support and operational assistance to meet staff and organizational needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Manager
Heroshe Logistics Ltd
03.2017 - 12.2023
- Reduced turnaround time by 50% for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by 30% establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality by 60%.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs by 60%.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Developed systems and procedures to improve operational quality and team efficiency.
Administrative Manager
House Of Tara International
07.2017 - 02.2021
- Improved office efficiency by 70% by implementing streamlined administrative processes and procedures.
- Reduced operational costs by 40% through effective management of staff schedules, resources, and vendor relationships.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities by 80%.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties and saved the company about 40% cost.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
Education
Higher National Diploma - Secretarial Studies
09.2005
Currently known as office Technology & Management.
Graduation with Distinction.
National Diploma - Secretarial Studies
09.1998
Skills
- Relationship Management
- Process Improvement
- Maintenance Planning
- Document Control
- Problem-Solving
- Budgeting and Forecasting
- Inventory Management
- Distribution Center Management
- Delegation
- Conflict Mediation
- Cost Reduction and Containment
- Retail Operations Management
- Risk Management
- Supply Chain Logistics
- MS Office
Languages
English
Full Professional
Certification
- Senior Management Program Training - 5 months
- Chattered Institute of Logistics and Supply Chain Management - May 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
HybridTimeline
Administrative Manager - House Of Tara International
07.2017 - 02.2021
Operations Manager - Heroshe Logistics Ltd
03.2017 - 12.2023
Yaba College of Technology - Higher National Diploma, Secretarial Studies
Yaba College of Technology - National Diploma, Secretarial Studies
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