Felicia Morgan
Elk Grove
Summary
Dedicated health care professional specializing in compassionate caregiving and vital signs monitoring. Proven track record of collaborating with multidisciplinary teams to develop individualized care plans that enhance client well-being and contribute to overall team success.
Overview
8
8
years of professional experience
Work History
Behavior Interventionist
Intercare Therapy, Inc.
Elk Grove
01.2025 - Current
- Developed and led engaging social skills training sessions to improve children's social interactions.
- Collaborated with multidisciplinary teams to refine and implement effective client support strategies.
- Monitored client progress using behavior tracking tools and documentation systems.
- Communicated effectively with families to facilitate understanding and engagement in intervention strategies.
- Participated in regular team meetings to discuss client needs and improvements.
In Home Care Provider
Maxim Health Care
Sacramento
02.2023 - Current
- Assessed patient conditions, developed and implemented individualized care plans, and conducted follow-up to ensure effective support.
- Provided daily assistance to dependent adults in their homes
- Delivered emotional support and companionship to enhance clients' well-being
- Prepared and served meals
- Performed housekeeping tasks to maintain clean and organized living environments for clients
In Home Care Provider
Capital Transitional Care
Sacramento
02.2023 - 10.2023
- Welcomed clients upon arrival to ensure a positive first impression.
- Assisted clients with personal hygiene needs including bathing, dressing, grooming and toileting.
- Assisted clients with Mobility (to and from bed)
- Monitored vital signs and administered medications to ensure client health and safety.
- Prepared and served nutritious meals to support clients' dietary needs.
- Coordinated with healthcare team to develop and implement personalized patient care plans.
- Assisted the CNAs.
Supervisor
Covered California Health Insurance
Sacramento
05.2021 - 07.2022
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Documented employee performance, attendance, leave requests, and disciplinary actions to support effective team management
- Review agents' time cards and team performance
- Perform quality coaching throughout the day
- Facilitated weekly meetings with team members to align on tasks and project deadlines
- Tracked progress on projects and provided timely feedback to staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Verify that all agents log into their schedule at appropriate time
Customer Service Representative
Covered California
Sacramento
09.2018 - 06.2021
- Answered customer inquiries, delivering accurate product and service information to enhance customer understanding.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Delivered exceptional customer service, fostering customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented valuable service and product information to existing and prospective customers, facilitating informed decision-making.
Education
Certified Patient Care Representative - Health Care Administration
Pima Medical Institute
Tucson, AZ05-2026
Graduate Certificate - Human Touch Healthcare
Futuro Health
Sacramento, CA03-2026
Diploma -
Luther Burbank High School
Sacramento, CA01-2012
Skills
- Behavior analysis
- Compassionate Caregiving
- Mobility support
- Mobility Assistance
- Client care
- Elderly Care
- Living assistance
- Vital signs monitoring
- Medication management
- Incident documentation
- Documentation
- Progress reporting
- HIPAA Compliance
- First aid and safety
- Time Management
- Multitasking
- Problem-Solving
- Emotional support
- Observational skills
- CPR certified
Timeline
Behavior Interventionist
Intercare Therapy, Inc.
01.2025 - Current
In Home Care Provider
Maxim Health Care
02.2023 - Current
In Home Care Provider
Capital Transitional Care
02.2023 - 10.2023
Supervisor
Covered California Health Insurance
05.2021 - 07.2022
Customer Service Representative
Covered California
09.2018 - 06.2021
Certified Patient Care Representative - Health Care Administration
Pima Medical Institute
Graduate Certificate - Human Touch Healthcare
Futuro Health
Diploma -
Luther Burbank High School