Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felicia Lipinski

Niagara Falls,Ontario

Summary

As a recent graduate of Trillium Colleges Medical Office Administration Program, I am eager to begin my career and gain valuable experience. I am an extremely hard-working individual with exemplary time-management skills. I am dependable, efficient, and always grateful for new opportunities to learn.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Visual Merchandising Manager

Adidas Outlet
01.2021 - 01.2023
  • Trained all employees on visual Merchandising standards.
  • Ran my own Visual Merchandising team, while still managing the rest of the store associates.
  • Drove the performance of staff by creating incentives and a positive work atmosphere and administering recognition and rewards programs.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Supervisor

Carters | OshKosh
03.2018 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Trained all team members on visual merchandising expectations and POS systems.

Sales Associate / Cashier /Stock Associate

GUESS Factory
09.2013 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returns, currency, payment cards, and receipts to customers.

Education

Honors Diploma in Medical Office Administration

Trillium College
St. Catharines, ON
12.2023

Skills

  • Office 365
  • Organizing and Categorizing
  • Time Management
  • work effectively in high-stress and fast-paced environments
  • Effective Customer Communication
  • Payment Processing
  • Strong Problem Solver
  • Medical Terminology

Certification

  • First Aid & CPR Certificate April 2022
  • WHMIS Certificate April 2023
  • Occupational Health & Safety Certificate April 2023
  • The Ontario Human Rights Certificate April 2023
  • Accessibility for Ontarians with Disabilities April 2023 Act Certificate
  • Health Care Provider Certificate June 2023
  • Chain of Transmission & Risk Certificate June 2023

Timeline

Visual Merchandising Manager

Adidas Outlet
01.2021 - 01.2023

Supervisor

Carters | OshKosh
03.2018 - 03.2020

Sales Associate / Cashier /Stock Associate

GUESS Factory
09.2013 - 07.2016

Honors Diploma in Medical Office Administration

Trillium College

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Felicia Lipinski