Felica Krake
Maple Ridge,BC
Summary
Reliable and upbeat individual successful at promoting customer loyalty and satisfaction with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales Representative
Boxmaster
01.2020 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Estimator
Boxmaster
01.2019 - 01.2020
- Worked directly with sales reps to provide accurate estimations of goods and services
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
- Mentored junior estimators in company processes and best practices, increasing the team's overall effectiveness.
Customer Service Representative
Boxmaster
09.2014 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Entered customer orders with accuracy and efficiency to ensure customer satisfaction and maximizing company profit.
Hair Colour Designer
Suki's Salon & Spa
08.2011 - 04.2014
- Enhanced client satisfaction by providing personalized styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Education
High School Diploma -
Johnston Heights Secondary
Surrey, BC09.2006
Sales
Langara College
Vancouver, BCSkills
- Advanced communication skills
- Highly motivated self-starter
- Quick learner
- Creative problem solver
- Types 60 WPM
- Attention to detail
- Filing and data archiving
Accomplishments
Received the sales award for "most new business dollars dollars earned" in my second year of sales.
Languages
English
Native or Bilingual
Timeline
Sales Representative
Boxmaster
01.2020 - Current
Estimator
Boxmaster
01.2019 - 01.2020
Customer Service Representative
Boxmaster
09.2014 - 10.2018
Hair Colour Designer
Suki's Salon & Spa
08.2011 - 04.2014
High School Diploma -
Johnston Heights Secondary
Sales
Langara College
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