Felicia Gunnis
Brampton
Summary
Support professional offering substantial expertise in administrative support and customer service. Known for strong focus on team collaboration and achieving results. Flexibly adapts to changing needs and ensures reliability and efficiency. Exhibits excellent communication and organizational skills sought by employers.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
Work History
Support Assistant B
City of Toronto
06.2024 - Current
- Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash
- Prepares and processes documents/statistical summaries/reports etc
- Assesses and analyses data
- Drafts and signs correspondence
- Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items
- Identifies issues and recommends solutions
- Performs complex calculations
- Directs, coordinates, schedules and trains assigned staff
- Checks/verifies work of assigned staff
- Operates office equipment and computers utilizing a variety of software packages, applying speed and skill
- Prepares presentation material
- Utilizes detailed layout and formatting
- Co-ordinates and maintains a complex record/retrieval system
- Maintains supplies inventories
- Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria
- Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met
- Receives and pays out cash and cheques, controls, monitors and balances petty cash, prepares bank deposits, withdrawals, reconciliations and processes/checks financial payments
- Assists with budget administration for unit
- Co-ordinates meetings, events and schedules
- Takes/transcribes minutes
Court and Client Representative
Ministry of the Attorney General
01.2020 - 06.2024
- Ensured all court proceedings are documented and recorded in accordance with legislated requirements and the Rules of Procedure
- Responsible for preparing and maintaining the courtroom for proceedings (posting dockets, providing available court dates, calling court and escorting judiciary when required, opening and closing court, administering oaths and cautions, relaying orders of the court, arraigning accused, and adjournment dates)
- Planning of the local court sitting schedule according to the regional judicial policies and directives
- Advanced knowledge of the rules of evidence, substantive law and case law relevant to the Criminal Code of Canada, Youth Criminal Justice Act, Canada Evidence Act, Ontario Evidence Act, the Provincial Offences Act and frequently prosecuted provincial statutes, and legal terminology
- Ability to communicate effectively with all levels of staff, public, police, judiciary and legal profession
- Advanced knowledge of Provincial and Federal Court of Justice
- Liaise with Judges, Crown Counsel, Defense Counsel, trial coordinator, clients, courts, agency workers, enforcement staff, interpreters, staff, etcetera to ensure timely and effective use of courtroom times
- Ensure all proceedings are safeguarded, recorded, annotated and certified in accordance with legislated requirements and ministry guidelines
- Ensures the operation of and troubleshooting for various current and upcoming virtual, in-court and office technologies
- Strong administrative skills to complete documentation often within tight timelines
- Proficient with computer software such as Microsoft365 (Microsoft Teams, One Drive Word etc.,) operational and case management systems (example: ICON and FRANK)
- Transcribe, type and proofread correspondence, judgments and legal documents from audio and handwritten drafts
- Compose correspondence in response to inquiries from legal profession, the general public, government and agencies
- Manage Justices' electronic calendars and schedules
- Set appointments and make travel arrangements for Judges
- Process invoices and travel claims and maintain expense accounts
Business Specialist
Rogers Communications
08.2018 - 01.2020
- In charge of managing small business accounts pertaining to cable, internet, and wireless services that staff1-30 employees either at commercial buildings and/or home-based offices
- Responsible for scheduling all potential client appointments with certified technicians for pre-site inspections, installations, and troubleshoot calls
- In charge of building connections and remaining in contact with business owners/employers to assist with future inquiries whether it be with phone, cable or wireless service
- Providing administrative assistance to head director of small business department
- Providing help to colleagues by sending out team emails with new and innovative ways of assisting our clients that will benefit their customer service experience and better our team
- Analyzes accounts to ensure that clients are receiving the best promotions and up-to-date service by probing and asking clients open ended questions to better understand their wants and needs
Human Resource
Direct Employment Staffing
03.2017 - 09.2018
- Developed job ads for general labor and truck driving positions that outlined city of work, pay rate, and hours of operation
- Develop and implement new tools, training manuals, templates and methods for continual improvement and efficiency of practices and processes
- Participate in recruitment and hiring processes as required to meet operational needs
- Analyzed applicant resumes while filtering through credentials and certificates to ensure that all qualifications and prerequisites were met, such as obtaining AZ driving license and previous experience in general labor field
- Conducted all first and second stage phone interviews by contacting those interested in the position who were unemployed and available to start working the following week
- Help provide structure and the ability to meet business needs effectively
Education
Business Administration - undefined
Humber College Institute of Technology & Advanced
Toronto, ON06.2023
Skills
Time Management
Organization Skills
Communication Skills
Critical Thinking
Computer Literacy
Administrative Skills
Creative Thinking
Legal Terminology
Scheduling
Costumer Service
Interpersonal Communication
Languages
English
Full Professional
Timeline
Support Assistant B
City of Toronto
06.2024 - Current
Court and Client Representative
Ministry of the Attorney General
01.2020 - 06.2024
Business Specialist
Rogers Communications
08.2018 - 01.2020
Human Resource
Direct Employment Staffing
03.2017 - 09.2018
Business Administration - undefined
Humber College Institute of Technology & Advanced
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