Felicia Frigge
Advanced Medical Care Center
Tulare
2027
years of professional experience
Energetic and dependable professional with strong ability to manage administrative tasks and support healthcare teams. Well-versed in medical terminology and patient scheduling, ensuring smooth clinic operations. Committed to enhancing patient experiences through effective communication and organizational skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Medical Office Assistant
1 Year 4 Months- Managed patient check-in, verifying demographics and insurance information for accurate records.
- Scheduled appointments, coordinated calendar changes, and updated provider availability in practice systems.
- Prepared patient charts, maintained confidential documentation, and filed medical records accurately.
- Answered incoming calls, relayed messages, and supported patients with routine office inquiries.
- Assisted with insurance authorization follow-up, referrals, and claim-related documentation.
- Processed copayments, issued receipts, and balanced front-desk transactions with accuracy.
- Coordinated patient flow between reception and clinical staff to support efficient office operations.
- Supported administrative tasks, including faxing, scanning, and data entry for daily office needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Facilitated patient education by providing relevant health and procedure information.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Improved accuracy of patient records with meticulous data entry and management.
Controller
- Directed month-end close, ensuring accurate financial statements and timely reporting.
- Oversaw general ledger reconciliations, resolving discrepancies and maintaining accounting accuracy.
- Managed cash flow forecasting to support operational spending and vendor payments.
- Implemented internal controls to strengthen compliance and reduce financial risk.
- Prepared budgets and variance analyses, guiding expense control and planning decisions.
- Supervised accounts payable and receivable processes, improving billing and collections consistency.
- Coordinated audit preparation, organizing records and supporting external review requirements.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Prepared balance sheets, cash flow reports and income statements.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Provided insightful financial analysis to support executive team in making informed business decisions.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations.
Business Owner
- Directed daily business operations, ensuring consistent service quality and efficient workflow management.
- Developed pricing, budgeting, and purchasing strategies to support sustainable business growth.
- Negotiated with vendors and service providers to secure favorable terms and reliable supply.
- Managed customer relationships, resolving concerns promptly and maintaining client satisfaction.
- Monitored financial performance, tracking expenses and adjusting plans to improve profitability.
- Oversaw scheduling, administrative tasks, and process improvements to streamline operations.
- Adapted business strategy based on market trends, customer feedback, and competitive conditions.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
Bookkeeper/Controller
- Recorded daily transactions in QuickBooks, maintaining accurate general ledger entries and account classifications.
- Reconciled bank, credit card, and vendor statements to resolve discrepancies and support clean month-end close.
- Processed accounts payable and receivable, ensuring timely invoice entry, billing, and payment tracking.
- Prepared payroll documentation and updated employee records to support accurate wage processing.
- Maintained organized filing systems for receipts, invoices, and supporting documentation.
- Generated financial reports and balance summaries for management review and cash flow monitoring.
- Investigated account variances and corrected posting errors to improve bookkeeping accuracy.
- Assisted with tax preparation by compiling records, expense details, and ledger support.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Education
Associate of Science - Business Administration And Management
Timeline
Medical Office Assistant
Advanced Medical Care Center
06.2025 - CurrentRead More
Controller
Mid Valley Water Well Testing
2021 - 2024Read More
Business Owner
Self-employeed
2018 - 2021Read More
Bookkeeper/Controller
Borges Irrigation Systems
1996 - 2017Read More
College of Sequoias
Associate of Science from Business Administration And Management
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