Felicia Flores
Sacramento
Summary
Driven and versatile professional with experience at Hyatt House and Hyatt Place, adept in guest relations and problem-solving. Excelled in multitasking across housekeeping and laundry operations, enhancing customer satisfaction and operational efficiency. Fluent in Spanish, I quickly adapt to new concepts, ensuring a 54+ room standard is met with precision. multitasking skills.
Overview
11
11
years of professional experience
Work History
Laundry Attendant and Housekeeping
Hyatt House and Hyatt Place
2023.08 - 2024.08
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Examined dried clothes to identify stains, tears and issues.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Fold, hang, or package them and ready them for use
- Interact with customers and front desk as needed
- Cleaning Guest rooms and other common areas
- Dusting all surfaces, including furniture, lamps, tabletops, sofas and curtains
- Vacuuming carpets, upholstered furniture and curtains
- Emptying trash and placing new liners in the bin
Landry Attendant and House Keeping
Four Points By Sheraton
2022.09 - 2023.08
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Promptly responded to all requests for assistance.
- Cleaning Guest rooms and other common areas
- Ensuring proper lighting in hallways, stairwells, washrooms and elevators
Internship Student
Hotel Hodelpa Caribe Colonial
2013.06 - 2013.08
- Prepared project presentations and reports to assist senior staff.
- Rotate within multiple departments including, Housekeeping, Reservation, Food and Beverage, front office
- Assist floor manager in meeting deadlines, inventory management, and ensuring top quality service to VIP customer
- Report any damage, maintenance problems, safety issues, and potential hazards to management and maintenance, comply with safety codes procedures
- Maintain 54+ clean and comfortable guest rooms by performing cleaning duties to a high standard
Education
Associate of Science - Hotel Management
Universidad De Caribe
Santo Domingo, Dominican Republic05.2013
Skills
- Guest Relations
- Problem Solving
- Multitasking
- Fluent in Spanish
- Quickly learn new concepts
- Work well under pressure
Timeline
Laundry Attendant and Housekeeping
Hyatt House and Hyatt Place
2023.08 - 2024.08
Landry Attendant and House Keeping
Four Points By Sheraton
2022.09 - 2023.08
Internship Student
Hotel Hodelpa Caribe Colonial
2013.06 - 2013.08
Associate of Science - Hotel Management
Universidad De Caribe
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