Felicia Fernandes
Etobicoke,ON
Summary
Experienced Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Dependable and quick-learning team player with effective organization skills.
Overview
18
18
years of professional experience
Work History
Executive Assistant
McKinsey & Company Canada
05.2022 - Current
- Volunteered to help with special projects of varying degrees of complexity.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior Executive Assistant
McKinsey & Company Inc.
05.2008 - 04.2022
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for executives.
- Reconciled and processed expense reports.
- Managed expense tracking and budgeting tasks to maintain financial accountability for senior leadership teams.
- Facilitated successful events by coordinating logistics, vendor relations, and guest accommodations for high-level corporate functions.
- Boosted productivity levels through development of streamlined administrative procedures and protocols.
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
- Oversaw special projects from inception to completion under tight deadlines while ensuring delivery of high-quality results.
- Optimized time management practices with creation of comprehensive itineraries for executive travel plans both domestically and internationally.
- Coordinated resources effectively to support multiple concurrent initiatives led by senior management teams.
- Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
- Assisted in talent acquisition efforts through candidate screening, interview scheduling, and onboarding coordination for new hires within organization.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Expedited resolutions on pressing matters through effective prioritization of tasks according to urgency level required by executives.
- Delivered timely, accurate, and comprehensive support for executive decision-making through effective data analysis and presentation of relevant information.
- Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Screened incoming mail, publications and other correspondence directed to management team members.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated and executed special projects.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Executive Assistant
Optimix Investment Management
10.2005 - 05.2008
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for company.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Post Graduate Diploma - Capital Markets
Sydenham College of Commerce & Economics
Mumbai05.2011
Masters in Commerce - Business Management
University of Mumbai
Mumbai04.2004
Bachelor of Commerce - Business Management
University of Mumbai
Mumbai04.2000
Skills
- Office Management
- Event Management
- General Administration
- Secretarial Functions
- Communication Skills
- Business Correspondence
Accomplishments
Held the position of All India Treasurer at Indian Association of Secretaries and Administrative Professionals, which is internationally affiliated
Affiliations
Member of Indian Association of Secretaries and Administrative Professionals (IASAP) since 2007
Languages
English
Native or Bilingual
Educational Credentials
- B.Com from Mumbai University
- M.Com from Mumbai University
- P.G. Diploma in Capital Markets from Sydenham College & National Stock Exchange
- Attended Secretarial Diploma Course at St. Clare's, Bandra
Personal Information
- Date of Birth: 11/10/YY
- Marital Status: Single
- Religion: Roman Catholic
Hobbies and Interests
Reading, listening to music and travelling
Passionate traveller, enthusiatic reader
Have travelled to 15 countries
Timeline
Executive Assistant
McKinsey & Company Canada
05.2022 - Current
Senior Executive Assistant
McKinsey & Company Inc.
05.2008 - 04.2022
Executive Assistant
Optimix Investment Management
10.2005 - 05.2008
Post Graduate Diploma - Capital Markets
Sydenham College of Commerce & Economics
Masters in Commerce - Business Management
University of Mumbai
Bachelor of Commerce - Business Management
University of Mumbai
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