Felicia Clarke
Brampton,ON
Summary
A highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. and deadlines.
Overview
17
17
years of professional experience
Work History
Independent Licensed Agent
World Financial Group, Inc.
11.2023 - Current
- Enhanced client satisfaction by providing personalized insurance solutions tailored to individual needs and preferences.
- Secured new clients through effective networking, relationship building, and referral generation.
- Streamlined administrative tasks for improved efficiency in underwriting processes and policy management.
- Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations to clients.
Customer Service Representative/Export Documentation Officer
Tradespan Cargo LTD
05.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Ensured accuracy of export documentation, resulting in increased customer satisfaction and fewer delays at customs.
- Reviewed shipping documents for accuracy before submission to customs authorities, preventing costly errors or delays in clearance procedures.
- Originated and implemented operational processes and procedures, amplifying productivity.
Licensed Insurance Agent
American Income Life
03.2023 - 06.2024
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Cashier, Deli Attendant, Caterer and Packager
The Grainery Bakery & Deli
08.2007 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, and locate.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Created appealing food arrangements for party trays and specialized orders.
- Planned work for deli team to optimize coverage for busy periods.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Wrapped, boxed and weighed bakery department products.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Server
The Red Spoon
08.2017 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Diploma - Hospitality And Tourism Management
Humber College
Toronto, ONDiploma -
Central Peel Secondary School
Brampton, ONSkills
- Natural Leader
- Customer Relations
- Customer Service Management
- Inventory Tracking and Management
- Operations Oversight
- Employee Relations
Languages
English
Full Professional
Timeline
Independent Licensed Agent
World Financial Group, Inc.
11.2023 - Current
Customer Service Representative/Export Documentation Officer
Tradespan Cargo LTD
05.2023 - 02.2024
Licensed Insurance Agent
American Income Life
03.2023 - 06.2024
Server
The Red Spoon
08.2017 - 08.2021
Cashier, Deli Attendant, Caterer and Packager
The Grainery Bakery & Deli
08.2007 - 11.2021
Diploma - Hospitality And Tourism Management
Humber College
Diploma -
Central Peel Secondary School
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