Felicia Chan
Holland Landing,ON
Summary
Dynamic and adaptable healthcare professional with a proven track record at Kensington Eye Institute, enhancing patient care through effective coordination and a compassionate approach. Skilled in medical terminology and patient support, demonstrated by improving patient satisfaction and reducing wait times. Excelled in fast-paced environments, showcasing strong communication skills and a keen attention to detail.
Overview
6
6
years of professional experience
Work History
Opthamology Clinical Assistant
Kensington Eye Institute
05.2024 - Current
- Reviewed physician's calendar and scheduled patient appointments and effectively guide patients through their pre-testing and ensure all testing and preparation is set for the doctor.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
Biology Research Lab Volunteer
Waterloo
03.2024 - 08.2024
- Expanded personal understanding of laboratory methodologies through ongoing training sessions with seasoned professionals.
- Enhanced laboratory efficiency by meticulously organizing and maintaining lab supplies, equipment, and documentation.
- Enhanced overall cleanliness within the lab workspace to minimize contamination risks associated with sensitive experiments.
Cook
YangYum Chicken
09.2022 - 09.2023
- Prepared and served various food items in fast-paced take-out environment.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Optometrist Assistant
Dr. Gary Lau
10.2018 - 08.2022
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
Boba Barista
MachiMachi
09.2021 - 01.2022
- Controlled line and crowd with quick, efficient service.
- Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Boba Barista
Chatime Bubble Tea
06.2020 - 08.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, ON06-2020
Skills
- Ability to understand patients' vital signs
- Proper patient care coordination
- Adaptability in healthcare settings
- Understanding of medical terminology
- Clinical support for administrative and stocking
- Procedure preparations
- Ability to handle Insurance verification
- Respectful and collaborative worker
- Positive attitude and strong communication skills
- Quick learner and ambitious
- Attention to detail
- Ability to calm and support patient's needs
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Opthamology Clinical Assistant
Kensington Eye Institute
05.2024 - Current
Biology Research Lab Volunteer
Waterloo
03.2024 - 08.2024
Cook
YangYum Chicken
09.2022 - 09.2023
Boba Barista
MachiMachi
09.2021 - 01.2022
Boba Barista
Chatime Bubble Tea
06.2020 - 08.2021
Optometrist Assistant
Dr. Gary Lau
10.2018 - 08.2022
High School Diploma -
Richmond Hill High School
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