Felicia Byrd
Brinston,Ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Payroll/Bookkeeping position. Ready to help team achieve company goals. Looking to re-enter the public workforce as a bookkeeper in training. Currently enrolled in the Bookkeeping program at Georgian College and would love to work in the field while completing the program.
Overview
16
16
years of professional experience
Work History
Home Daycare Provider
Felicia's Family Daycare
10.2022 - Current
- Enhanced children's cognitive development by implementing age-appropriate educational activities and playtime.
- Ensured safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child's progress.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Managed daily operations of home daycare, including scheduling, budgeting, and recordkeeping.
Administrative Assistant
North Dundas Medical Clinic
12.2021 - 10.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Personal Support Worker
J.W. McIntosh Senior Support Centre
09.2020 - 12.2021
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Conducted light housekeeping duties to maintain clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Trained and coordinated work of new support workers.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Personal Support Worker
Dundas Manor
06.2008 - 09.2020
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Implemented strategies for managing challenging behaviors in dementia patients, creating safe environment for all involved.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Trained and coordinated work of new support workers.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
Bookkeeping Diploma - Bookkeeping
Georgian College of Applied Arts And Technology
Online (Starting May 2024)06.2025
College Math Certificate - MAP4C Advanced Math
TVO ILC
Online10.2024
College Diploma - Personal Support Worker
Kingston Learning Centre
Smiths Falls, ON05.2008
High School Diploma -
Richmond Regional High School
Richmond, QC06.2006
Skills
- Organizational Skills
- Self Motivation
- Problem-solving abilities
- Professionalism
- Attention to Detail
- Punctual and Reliable
- Effective Communication
- Microsoft Office
- Billing and Invoicing
- Microsoft Word, Power-Point, Excel
- Office Administration
- Telephone reception
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Home Daycare Provider
Felicia's Family Daycare
10.2022 - Current
Administrative Assistant
North Dundas Medical Clinic
12.2021 - 10.2022
Personal Support Worker
J.W. McIntosh Senior Support Centre
09.2020 - 12.2021
Personal Support Worker
Dundas Manor
06.2008 - 09.2020
Bookkeeping Diploma - Bookkeeping
Georgian College of Applied Arts And Technology
College Math Certificate - MAP4C Advanced Math
TVO ILC
College Diploma - Personal Support Worker
Kingston Learning Centre
High School Diploma -
Richmond Regional High School
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