Felicia Barrons
Tottenham,ON
Summary
Dynamic operations professional with expertise in process optimization and team management, dedicated to driving operational excellence and achieving organizational objectives. Proven track record of consistently meeting targets while fostering a collaborative, high-performing work environment. Recognized for reliability and adaptability, with strong skills in resource allocation and performance monitoring that enhance overall productivity. Committed to continuous improvement and innovation, ensuring teams thrive in a results-oriented atmosphere.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Metro Logistics Canada
01.2019 - 01.2023
- Implementation of returns process
- Formulating strategy, improving performance
- Ensure all operations are carried on in an appropriate, cost-effective way
- Recruit, Train and supervise staff
- Create daily operational agenda and delegate workflow within a Team of 11 members.
- Tracking and tracing all inbound/outbound returns inventory
- Maintain accurate inventory
- Provide cycle counts and audit reports for staff
- Implement best practices across all levels
Customer Service Representative
Metro Logistics Canada/ Pepsico
01.2014 - 01.2019
- Attends daily conference calls with clients to discuss areas of improvement, special requirements, hot loads and Customer priority.
- Strong knowledge of Red Prairie, SAP, Clear Destination, WMS
- Works with no or little supervision, in charge of daily tasks and routines to ensure 100% completion.
- Fantastic Team lead skills and communication skills
- Daily Metric tables, financing reports and warehouse capacity reports
- Direct contact with Client requests such as order changes/ date code allocation on food product and special instructions for Carriers under very little supervision.
Inventory Control
Ryder Logistics Canada/ Target
01.2013 - 01.2014
- Update Metrics files daily
- Provide inventory information and/ or issues to Client Representatives
- Strong Problem Solving on a daily basis with very little supervision
- Provide detailed audit trails to support reconciliation
- Able to handle multiple tasks at the same time
- Team leader and positive attitude
- Responsible for receiving and counting inventory, providing cycle counts for Material Handlers
- Prepare Corrective Action process and roll out training.
- Perform random audits on all transactional processes (Receiving, Put-Away, Picking)
- Act as a point of contact for the customer inventory control team, review and respond to all queries
- Daily inventory reports to track and trace inventory
Freight Planner
Spectrum Supply Chain Solutions/ Pepsico
01.2009 - 01.2013
- Managing orders, Warehouse inventory, booking inbound and outbound loads based on hot products and to ensure delivery times are met.
- Load planning based on region, Carrier selection, weights, cubes, pallet counts, reefer and/or heater services.
- Order management, order scheduling based on product availability and Carrier resources as part of a daily routine.
- Liaison between warehouse personal to ensure smooth communication and work tasks flow smoothly for fast accurate production.
- Working close with DC manager to create new, efficient processes for day to day business rules.
- LTL/ TL Load Building and coordinating based on trailer restrictions (cube/ Weights/ pallet counts) Regions and Carrier services.
- Close communication within the Warehouse Team to ensure a steady work flow and strict deadlines are met.
- Knowledge of warehousing systems such as Red Prairie 2007, SAP Net weaver, OMS, CSW and RMS.
Logistics Coordinator
Spectrum Supply Chain Solutions/ Pepsico
01.2009 - 12.2009
- Dispatching and receiving loads using Red Prairie system, directing Drivers to unloading & loading destinations.
- Assigning Dock/ Door areas based on staging lanes for steady quick work flow.
- Assisted Supervisor with daily shift meetings, shift planning and prioritizing work for Team Members in the warehouse.
- Responsible for meeting tight deadlines and close attention to detail.
- Organizing routes and tasks for The Company Shunt Driver, verbalized instructions over handheld transceiver.
- Ensuring all inbound receipts and shipments are handled in a timely manner to meet specific guidelines of business on a daily basis.
Order Filler/ Picker
McKesson Canada
01.2007 - 01.2009
- Worked in a very fast paced, Team building environment, with firm attention to detail.
- Tight deadlines were met daily to ensure Customer satisfaction.
- Handled Prescription/ non- prescription medication and Narcotics for Pharmaceutical use in a safe Manner.
- Picked orders quickly and efficiently
Education
Grade 12 Diploma -
Norwood District High School
01.2004
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Languages
English
Full Professional
Timeline
Operations Supervisor
Metro Logistics Canada
01.2019 - 01.2023
Customer Service Representative
Metro Logistics Canada/ Pepsico
01.2014 - 01.2019
Inventory Control
Ryder Logistics Canada/ Target
01.2013 - 01.2014
Freight Planner
Spectrum Supply Chain Solutions/ Pepsico
01.2009 - 01.2013
Logistics Coordinator
Spectrum Supply Chain Solutions/ Pepsico
01.2009 - 12.2009
Order Filler/ Picker
McKesson Canada
01.2007 - 01.2009
Grade 12 Diploma -
Norwood District High School