FELICIA BALDONADO

Professional Summary.

To lead and inspire high-performing, empowered teams by fostering a culture of collaboration, innovation, and continuous improvement, and to provide mentorship and professional development opportunities.

Professional Experience.

Octapharma Plasma – Colton, CA
Donor Floor Supervisor |2022 – Present.

• Supervise daily donor floor operations, ensuring compliance with FDA, SOPs, OSHA, and GMP standards.
• Train and manage a team of 10 or more employees to meet production and quality targets.
• Maintain donor records and verify data accuracy using internal database systems.
• Provide feedback to staff and management to support continuous improvement.
• Collaborate with the Learning & Development team to implement training updates and process changes.

Sr. Phlebotomist |May 2022 – September 2022

• Supervised donor flow, staff breaks, and resolved donor complaints.
• Maintained clean and stocked phlebotomy stations.
• Ensured adherence to all safety and compliance regulations.

Designated Trainer.|Feb 2021 – Present

• Delivered comprehensive training to new hires in phlebotomy, safety, and compliance procedures.
• Assessed trainee progress through testing and hands-on evaluations.
• Supported training documentation and standardization of learning materials.

Phlebotomist |Sep 2021 – May 2022

• Performed venipunctures and operated automated plasmapheresis machines.
• Monitored donors during and after procedures to ensure safety.
• Maintained equipment, and adhered to infection control protocols.

Plymouth Village – Redlands, CA, Housekeeper.|Feb 2018 – Sep 2021.

• Maintained resident rooms in compliance with infection control and HIPAA standards.
• Provided responsive customer service to residents.
• Participated in team cleaning and quality assurance programs.

Morongo Casino Resort – Morongo, CA, Slot Technician I.|May 2015 – January 2018

• Performed diagnostics and repairs on slot machines; ensured regulatory compliance.
• Maintained detailed maintenance logs, and executed cash audits.
• Conducted troubleshooting and supported customer inquiries.

County of San Bernardino – San Bernardino, CA Office Assistant – EMACS Dept. |May 2014 – May 2015.

• Scanned and organized confidential employee files.
• Handled front desk communication and clerical support.
• Assisted with document preparation and reporting.