Felicia Cleaver
Norwalk
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Cleaver Cleaning Services
Los Angeles, CA
04.2023 - Current
- Developed and implemented training programs for staff to improve service quality and performance standards.
- Managed inventory control processes, optimizing supply chain logistics for cleaning materials and equipment.
- Conducted regular quality assurance inspections to ensure compliance with health and safety regulations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Lash Technician
Bye Felicia Beauty
La Mirada, California, United States
01.2020 - 04.2023
- Encouraged and incorporated innovative concepts from fellow designers to enhance large-scale production outcomes.
- Verified pricing for various techniques to ensure accurate budgeting.
- Stocked treatment room with essential supplies to maintain high standards of patient care.
- Facilitated effective conflict resolution processes to ensure customer concerns were promptly addressed.
- Analyzed client goals to identify and propose suitable service options.
Child Care Specialist
So Cal Visitation And Monitoring
Los Angeles, California, United States
02.2017 - 05.2020
- Assessed children's emotional and developmental health to ensure timely communication with parents or guardians regarding potential issues.
- Facilitated organization and engagement in recreational events and excursions.
- Observed and documented children's play interactions to support educational strategies.
- Collaborated with parents and guardians to provide updates on children's daily activities and address important behavioral details.
- Implemented educational strategies to enhance children's emotional intelligence and self-worth through empathy training.
- Oversaw attendance documentation, revised necessary paperwork, and conducted calls to ensure efficient administrative processes.
Account Executive
High Velocity Restoration
Paramount, California, United States
06.2012 - 08.2017
- Assessed arrangement profitability by analyzing expenses and revenues.
- Engaged clients in conversations regarding financial options while providing updates on transaction statuses.
- Researched and summarized emerging industry trends to keep clients informed of potential changes.
- Initiated outreach to potential clients, outlining service capabilities and fostering relationships for future collaboration.
- Identified and pursued potential leads by fostering relationships with current clients and actively attending industry trade events.
Education
Associate Of Arts - Psychology
Cypress College
United States05-2019
Bachelor Of Arts - Psychology
California State University, Fullerton
California, United States05-2021
Associate Of Arts - Social And Behavioral Science
Cypress College
United States05-2019
Skills
- Team-Oriented
- Sales Management
- Effective email correspondence
- Microsoft Office
- Market understanding
- Organized
- Discretion
- Professional Attitude
- Demonstrates reliability
- Strongly devoted
- Stress Management
- Multitasking
- Parent-Child Relationships
- Decision-making
- Staff management
- Performance monitoring
- Workflow optimization
Timeline
Operations Manager
Cleaver Cleaning Services
04.2023 - Current
Lash Technician
Bye Felicia Beauty
01.2020 - 04.2023
Child Care Specialist
So Cal Visitation And Monitoring
02.2017 - 05.2020
Account Executive
High Velocity Restoration
06.2012 - 08.2017
Bachelor Of Arts - Psychology
California State University, Fullerton
Associate Of Arts - Social And Behavioral Science
Cypress College
Associate Of Arts - Psychology
Cypress College