FELGINE TOUKO LINA
Ottawa,ON
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
pizza-salvatore
Alma, Quebec
06.2024 - 09.2024
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Receptionist
INNVEST-Comfort Inn hotel
Alma, Quebec
06.2024 - 09.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Salesperson
Cds Costco
Chicoutimi, QC
10.2023 - 08.2024
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
- Provided customer service and answered customer questions about the products being demonstrated.
- Developed marketing strategies for product demonstrations.
- Prepared detailed reports summarizing results from each demonstration session.
Receptionist
Rauf Denktas University
Hamitkoy, Nicosie
03.2021 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Compiled data from various sources into organized reports for management review.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Hostess Sales Representative
Supermont
Douala , Littoral
11.2018 - 10.2019
- Greeted guests upon arrival and escorted them to their tables.
- Provided information to customers regarding sales, promotions, and special events happening in the store.
- Monitored customer satisfaction levels throughout their drink experience.
- Resolved any customer complaints or issues quickly and professionally.
Customer Service Representative
Braintrust
Yaoundé, Centre
06.2016 - 11.2016
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Answered phone calls and directed them to appropriate personnel.
- Created displays for merchandise according to company guidelines and standards.
Education
Post-Baccalaureate Diploma - Computer Programming
Algonquin College
Ottawa, None09-2024
Bachelor - génie informatique
Université Du Québec À Chicoutimi (UQAC)
Chicoutimi, QCBachelor - Software Engineering
Rauf Denktas University
NicosieSkills
- Service-oriented mindset
- Product Knowledge
- Complaint resolution
- Critical Thinking
- Microsoft Office expertise
- Active Listening
Additional Information
- Sport (football, natation)
- Cinema, travelling, reading
Language
- French
- English
Timeline
Customer Service Cashier
pizza-salvatore
06.2024 - 09.2024
Receptionist
INNVEST-Comfort Inn hotel
06.2024 - 09.2024
Salesperson
Cds Costco
10.2023 - 08.2024
Receptionist
Rauf Denktas University
03.2021 - 02.2023
Hostess Sales Representative
Supermont
11.2018 - 10.2019
Customer Service Representative
Braintrust
06.2016 - 11.2016
Bachelor - génie informatique
Université Du Québec À Chicoutimi (UQAC)
Bachelor - Software Engineering
Rauf Denktas University
Post-Baccalaureate Diploma - Computer Programming
Algonquin College
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