Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Fekadu Somma

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager Inflight Duty Free Sales

Ethiopian Airlines
12.2020 - 06.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Senior Customer Service Specialist

Ethiopian Airlines
06.2017 - 11.2020
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Warehouse Operations Supervisor

Ethiopian Airlines
09.2014 - 05.2017
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Assigned tasks to team members to complete within designated time frames.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Education

Bachelor of Arts - Management

Unity University
Addis Ababa, Ethiopia
07.2014

Skills

  • Sales Maximizing
  • Travel Sales
  • Company Branding
  • Operational Efficiency
  • Coaching and Mentoring
  • Inter-Departmental Collaboration
  • Cost Control
  • Managerial Skills
  • Forklift Operation
  • Company Inventory Oversight
  • Distribution and Warehousing
  • Logistics Operations
  • Hazardous Material Tracking
  • Operational Efficiency and Safety

Certification

  • Safety Management System Training, Ethiopian Airlines - 2022
  • Hazard Analysis and Critical Control Points (HACCP) Training, Ethiopian airlines, 2021
  • Ramp Safety and Defensive Driving, Ethiopian Airlines-2020
  • Instructional Techniques, Ethiopian Airlines
  • Civil Service Middle management, Ethiopian Airlines

Timeline

Manager Inflight Duty Free Sales

Ethiopian Airlines
12.2020 - 06.2023

Senior Customer Service Specialist

Ethiopian Airlines
06.2017 - 11.2020

Warehouse Operations Supervisor

Ethiopian Airlines
09.2014 - 05.2017

Bachelor of Arts - Management

Unity University

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Fekadu Somma