Feietta Cormier
Palmdale
Summary
Dynamic Dispatcher with proven expertise at SP Plus Parking, excelling in logistics management and customer service. Adept at utilizing GPS technology for real-time vehicle tracking and enhancing route efficiency. Recognized for training teams effectively and maintaining meticulous records, ensuring seamless operations in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Dispatcher
SP Plus Parking
GLENDALE
08.2019 - 10.2025
- Coordinated driver dispatching activities, enhanced route planning efficiency, and monitored vehicle tracking for driving team.
- Maintained logs of all incoming calls and assigned tasks.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Maintained accurate records of dispatch activities and driver assignments.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Identified locations and needs of callers to accurately send assistance.
- Ensured compliance with safety regulations and company policies.
Dispatcher
Prime ADM Services
Inglewood
01.2007 - 07.2019
- Collaborated with drivers to guarantee prompt passenger pickups and drop-offs
- Assisted in tracking driver statuses using company logistics software
- Maintained accurate records of dispatch activities and driver assignments.
- Communicated effectively with customers to address inquiries and concerns.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customers location
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with the transportation router to dispatch and assign passenger pick-up.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Provided timely updates to customers regarding their reservation or requests.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Education
High school or equivalent -
Skills
- Call center operations
- Microsoft Office proficiency
- Administrative support
- Analytical skills
- Logistics management
- Google Workspace expertise
- Customer service excellence
- Data entry accuracy
- Dispatch coordination
- Organizational abilities
- Transportation management systems
- Multi-line phone operation
- Typing proficiency
- Computer literacy
- Phone etiquette skills
- Microsoft Outlook usage
- Windows operating system knowledge
- Microsoft Excel expertise
- Route planning and navigation
- Vehicle tracking systems
- Record keeping practices
- Call management techniques
- Logistics software utilization
- Problem solving capabilities
- Attention to detail focus
- Effective communication skills
- Team training facilitation
- Multi-tasking efficiency
Personal Information
Authorized To Work: US for any employer
Timeline
Dispatcher
SP Plus Parking
08.2019 - 10.2025
Dispatcher
Prime ADM Services
01.2007 - 07.2019