Rachael Lavalley
Https://www.linkedin.com/in/rachael-lavalley/
Summary
Motivated and adaptable business student with diverse hands-on experience in organizational behavior, financial management, and strategic business analysis. Proven ability to lead teams, ensure customer satisfaction, and maintain smooth day-to-day operations in dynamic environments. Skilled in problem-solving, time management, and communication, with a strong focus on efficiency, safety, and customer experience. Eager to apply my knowledge of business principles and practical experience to contribute to a professional setting, while continuing to grow and develop.
Overview
4
4
years of professional experience
Work History
Server
WOODBINE ENTERTAINMENT
04.2023 - Current
- Provided exceptional customer service by taking orders, delivering food and beverages, and ensuring guest satisfaction throughout their dining experience.
- Managed multiple tables efficiently, maintaining attention to detail while working in a fast-paced, high-pressure environment.
- Collaborated with kitchen and bar staff to ensure accurate and timely order preparation and delivery.
Field House Attendant
UNIVERSITY OF GUELPH
09.2023 - 01.2024
- Monitored and maintained the cleanliness and safety of the soccer field and track areas, ensuring a safe environment for athletes and visitors.
- Assisted with crowd control during events, ensuring smooth operations and addressing any concerns or issues promptly.
- Provided customer service by answering questions, giving directions, and offering assistance to athletes, coaches, and visitors as needed.
Lifeguard
TOWN OF MILTON
04.2021 - 09.2023
- Monitored pool areas to ensure the safety of swimmers and guests, responding promptly to emergencies and providing first aid when necessary.
- Conducted regular inspections of equipment and facilities, ensuring cleanliness and proper maintenance to meet safety standards.
- Communicated effectively with guests, providing assistance and guidance while promoting a positive, friendly atmosphere.
Rental Shop Lead
CONSERVATION HALTON
09.2022 - 06.2023
- Supervised and trained a team of rental associates, ensuring efficient operations and high-quality customer service.
- Managed inventory of rental equipment, coordinating maintenance and stock levels to meet demand and prevent shortages.
- Assisted customers with equipment rentals, providing expert guidance on sizing, safety instructions, and proper usage of gear.
Education
Bachelor of Commerce - Sports Management
University of Guelph
04-2027
High School Diploma -
Craig Kielburger Secondary School
01.2023
Skills
- Communication
- Determination
- Adaptability
- Reliability
- Problem Solving
- Project management
Certifications
-National Lifeguard
-First Aid and CPR C
-SmartServe
-Excel: Core One Data Analysis Certification
-Microsoft Office Suite
Timeline
Field House Attendant
UNIVERSITY OF GUELPH
09.2023 - 01.2024
Server
WOODBINE ENTERTAINMENT
04.2023 - Current
Rental Shop Lead
CONSERVATION HALTON
09.2022 - 06.2023
Lifeguard
TOWN OF MILTON
04.2021 - 09.2023
Bachelor of Commerce - Sports Management
University of Guelph
High School Diploma -
Craig Kielburger Secondary School
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