Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

FEDNER AUGUSTE

Ottawa,Canada

Summary

Motivated and reliable individual with strong customer service background, looking to grow into a Sales and Leasing Specialist role. Known for excellent communication, a positive attitude, and strong work ethic. Excited to learn and bring value to the team.

Overview

14
14
years of professional experience

Work History

Crew

A&W
Ottawa, ON
01.2023 - Current
  • Demonstrated proficiency in grilling techniques, consistently delivering high-quality standards for burgers and fries.
  • Adhered meticulously to food safety protocols while expertly preparing and cooking meals on the grill.
  • Maintained precision in cooking methods to ensure optimal taste and presentation of dishes.
  • Proven track record of delivering delicious, well-cooked meals while upholding exceptional standards in food preparation.

Contact Centre Representative

TD Bank
Ottawa, ON
07.2023 - 09.2023
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Crew

Wendy's
Ottawa, ON
01.2022 - 01.2023
  • Worked in the drive-thru area, taking orders and assisting customers.
  • Operated the cashier, providing efficient and friendly service to customers.
  • Prepared and cooked burgers and fries on the grill, ensuring high-quality food standards.

IPAC [COVID-19]

Maison Accueil - Sagesse
Ottawa, ON
01.2021 - 01.2022
  • Cleaning and disinfecting surfaces, objects and equipment that are frequently touched.

Food Prep Worker

Aramark
Ottawa, ON
01.2019 - 01.2021
  • Preparing all food items using a preparation list and the standards or Aramark recipes.
  • Following food handling procedures.
  • Maintaining accurate rotation of food to ensure top quality freshness.
  • Managing leftovers with covers, labels and dates.
  • Maintaining cleanliness and order of refrigerators and work areas.

Customer Service Representative/Case Manager

MSI Corp. Bell Canada
Ottawa, ON
01.2018 - 01.2019
  • Making outbound calls and answering incoming calls to new and existing customers.
  • Dispatching technicians.
  • Handling and managing several projects at once.
  • Upselling products and satisfying customers calling experience.

Crew

Popeyes Louisiana Kitchen
Ottawa, ON
01.2015 - 01.2018
  • Food preparation, cashier and serving customers while maintaining the organization of delivery stock.

Front Desk/Housekeeping

01.2014 - 01.2015
  • Welcomed customers at the hotel, handles payments, offered room service and hospitality, overlooked staff tasks to be sure they were completed correctly.

Crew

Cineplex Odeon
Ottawa, ON
01.2012 - 01.2013
  • Handed out tickets, help customers find their seats and cleaned around the cinema.

Education

High School Diploma -

Franco-Cité High School
Ottawa, ON
01.2016

Skills

  • Food safety
  • Equipment maintenance
  • Quality control
  • Customer service
  • Time management
  • Inventory management
  • Team collaboration
  • Problem solving

Volunteer Experience

  • Heron Gate Community Centre & Food Bank, 2014, 2015, Occasionally helped out at the community centre and the food bank., Responsibilities included moving items such as sporting equipment to their proper location., Placed food and other donated items into the food bank.
  • Giant Tiger, 2015, 2016, Identifying customer's needs and upselling higher value products as often as possible., Developing personal organization and multitasking skills in a fast-paced environment., Communicating with customers and operating the sales floor., Engaging customers in order to provide them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge.

References

Available upon request

Timeline

Contact Centre Representative

TD Bank
07.2023 - 09.2023

Crew

A&W
01.2023 - Current

Crew

Wendy's
01.2022 - 01.2023

IPAC [COVID-19]

Maison Accueil - Sagesse
01.2021 - 01.2022

Food Prep Worker

Aramark
01.2019 - 01.2021

Customer Service Representative/Case Manager

MSI Corp. Bell Canada
01.2018 - 01.2019

Crew

Popeyes Louisiana Kitchen
01.2015 - 01.2018

Front Desk/Housekeeping

01.2014 - 01.2015

Crew

Cineplex Odeon
01.2012 - 01.2013

High School Diploma -

Franco-Cité High School

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