FEDNER AUGUSTE
Ottawa,ON
Overview
9
9
years of professional experience
Work History
CONTACT CENTERE REPRESENTATIVE
TD Bank
07.2023 - 09.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Accueil
IPAC, COVID
01.2021 - 01.2022
- Sagesse, Ottawa, Cleaning and disinfecting surfaces, objects and equipment that are frequently touched
- Ensuring all protocol was followed through
- Maintained an organized environment
FOOD PREP WORKER
Aramark
01.2019 - 01.2021
- Many responsibilities such as: preparing all food items using a preparation list and the standards or Aramark recipes, following food handling procedures,
- Maintaining accurate rotation of food to ensure top quality freshness, managing leftovers with covers, labels and dates.
- Ensuring cleanliness and order of refrigerators and work areas.
CUSTOMER SERVICE REPRESETATIVE/CASE MANAGER
MSI Corp. Bell Canada
01.2018 - 01.2019
- Making outbound calls and answering incoming calls to new and existing customers, dispatching technicians.
- Handling and managing several projects at once, while upselling products and satisfying customers calling experience.
- Ensuring paperwork is kept up to date and all admin work was organized.
CREW
Popeyes Louisiana Kitchen
01.2015 - 01.2018
- Food preparation, cashier and serving customers while maintaining the organization of delivery stock.
- Ensuring all protocol was met in the kitchen and hygiene was prioritized.
- Efficient in resolving any high stress situations.
Education
Bachelor of Social Work - Social Work
La Cité Collègial
Ottawa, ON04.2016
Skills
- Native proficiency in French, English, and Creole
- Self-Motivated
- Good Telephone Etiquette
- Clerical Support
- Cultural Awareness
- Excellent Communication
- Analytical and Critical Thinking
- Attention to Detail
- Problem-Solving
- Teambuilding
Timeline
CONTACT CENTERE REPRESENTATIVE
TD Bank
07.2023 - 09.2023
Accueil
IPAC, COVID
01.2021 - 01.2022
FOOD PREP WORKER
Aramark
01.2019 - 01.2021
CUSTOMER SERVICE REPRESETATIVE/CASE MANAGER
MSI Corp. Bell Canada
01.2018 - 01.2019
CREW
Popeyes Louisiana Kitchen
01.2015 - 01.2018
Bachelor of Social Work - Social Work
La Cité Collègial
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