Fedia Dieudonne

The Charles Hotel

10.2024 - 03.2025

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Changed bed linens and collected soiled linens for cleaning.
Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
Disposed of trash and recyclables each day to avoid waste buildup.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.