Federico Ernesto Zavala Humerez
Moncton,New Brunswick
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Administrator
Illimani Insurance Co.
06.2015 - 06.2025
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Head of Information Technology
BDO
11.2012 - 01.2015
- Regular audits of the IT systems at clients were conducted to identify areas that require optimization or security and compliance measures.
- Established IT governance framework to ensure compliance with industry standards and regulations.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
System Administrator
Illimani Insurance Co.
02.2010 - 11.2012
- Provisioned new software and hardware for use, following established security policies.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Developed and documented network policies, procedures and standards.
Information and Communications Technology Technician
European Union Election Observation Mission – Bolivia 2009 (EU-EOM)
10.2009 - 01.2010
- Championed end-user adoption of collaboration tools improving communication between departments effectively assisting on-time completion of projects.
- Implemented mobile device management policies ensuring secure access control over company information.
- Enhanced system performance with thorough troubleshooting, diagnostics, and optimization of hardware and software components.
- Trained end-users on new technology tools, promoting productivity gains across the organization.
- Contributed to successful project completions by providing technical expertise within deadlines.
Education
Master of Science - Management
Crandall University
Moncton, NB05-2027
MBA - Master Business Administration - Distinction
EpC Bolivian Catholic University
La Paz Bolivia07-2024
Bachelor of Science - Systems Engineering
Aquino Bolivia University UDABOL
La Paz - Bolivia12-2020
Bachelor of Science - System Analyst
Ministry of Education of Bolivia
La Paz - Bolivia07-1997
Bachelor of Arts - Bachelor of Humanities
Major University of San Andres
La Paz - Bolivia12-1994
High School Diploma -
Institute of Banking Education College
La Paz - Bolivia12-1992
Skills
- Management of system upgrades
- System monitoring
- User access management
- System documentation management
- Cross-functional project coordination
- Experience with new software deployments
- Efficient at acquiring new skills
- Meticulous attention to specifics
- Effective team engagement
- Methodical problem solver
Languages
English
Professional Working
Spanish
Native or Bilingual
French
Elementary
Affiliations
- Association of Information Technology Professionals
Certification
- [Area of certification], [Company Name] - [Timeframe]
Interests
- Historical Exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteering at local animal shelters and rescue organizations
- Volunteering
- Gym Workouts
Timeline
System Administrator
Illimani Insurance Co.
06.2015 - 06.2025
Head of Information Technology
BDO
11.2012 - 01.2015
System Administrator
Illimani Insurance Co.
02.2010 - 11.2012
Information and Communications Technology Technician
European Union Election Observation Mission – Bolivia 2009 (EU-EOM)
10.2009 - 01.2010
Master of Science - Management
Crandall University
MBA - Master Business Administration - Distinction
EpC Bolivian Catholic University
Bachelor of Science - Systems Engineering
Aquino Bolivia University UDABOL
Bachelor of Science - System Analyst
Ministry of Education of Bolivia
Bachelor of Arts - Bachelor of Humanities
Major University of San Andres
High School Diploma -
Institute of Banking Education College
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