Federico Pulido
San Jose
Summary
Dynamic manager with a proven track record at Pacific Catch, enhancing employee engagement and reducing turnover through effective onboarding and development programs. Skilled in customer relations and team collaboration, I successfully fostered a positive work environment, driving staff motivation and improving service quality. Committed to delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Manager in Charge
Pacific Catch
01.2025 - Current
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Enhanced employee engagement with regular feedback, recognition programs, and Taking care of them.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- hear my team, help them and bring solutions to make an efficient work.
Server
Pacific Catch
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service thanks a teamwork.
Bartender
Eureka! Restaurants
01.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Comply with specific preparations before, during, and after the shift in order to provide guests with different types of drinks of the highest quality.
Host
Pacific Catch
07.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- learned how to manage different kinds of personalities with the purpose of bring effective solutions for aur guest and restaurant.
Marketing Assistant
BOYDORR
07.2021 - 01.2022
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- analyze data and based on numbers generate new ideas with the intention of make our products grow in the market.
Education
Liceo Cambridge
Bogotá – Colombia Industrial Engineer -
Universidad De La Sabana
Chía – Colombia Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Organization, prioritizing, and multi-tasking
- Team collaboration
- Project coordination
- Branding
- Flexible and adaptable
- Customer service
- Relationship building
- Bilingual ( Spanish and English )
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager in Charge
Pacific Catch
01.2025 - Current
Server
Pacific Catch
01.2024 - Current
Bartender
Eureka! Restaurants
01.2024 - Current
Host
Pacific Catch
07.2023 - Current
Marketing Assistant
BOYDORR
07.2021 - 01.2022
Liceo Cambridge
Industrial Engineer -
Universidad De La Sabana
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