Federico Pulido
San Jose
Summary
Dynamic manager with a proven track record at Pacific Catch, enhancing employee engagement and reducing turnover through effective onboarding and development programs. Skilled in customer relations and team collaboration, I successfully fostered a positive work environment, driving staff motivation and improving service quality. Committed to delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Manager in Charge
Pacific Catch
01.2025 - Current
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Enhanced employee engagement with regular feedback, recognition programs, and Taking care of them.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- hear my team, help them and bring solutions to make an efficient work.
Server
Pacific Catch
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service thanks a teamwork.
Bartender
Eureka! Restaurants
01.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Comply with specific preparations before, during, and after the shift in order to provide guests with different types of drinks of the highest quality.
Host
Pacific Catch
07.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- learned how to manage different kinds of personalities with the purpose of bring effective solutions for aur guest and restaurant.
Marketing Assistant
BOYDORR
07.2021 - 01.2022
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- analyze data and based on numbers generate new ideas with the intention of make our products grow in the market.
Education
Liceo Cambridge
Bogotá – Colombia Industrial Engineer -
Universidad De La Sabana
Chía – Colombia Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Organization, prioritizing, and multi-tasking
- Team collaboration
- Project coordination
- Branding
- Flexible and adaptable
- Customer service
- Relationship building
- Bilingual ( Spanish and English )
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager in Charge
Pacific Catch
01.2025 - Current
Server
Pacific Catch
01.2024 - Current
Bartender
Eureka! Restaurants
01.2024 - Current
Host
Pacific Catch
07.2023 - Current
Marketing Assistant
BOYDORR
07.2021 - 01.2022
Liceo Cambridge
Industrial Engineer -
Universidad De La Sabana
Similar Profiles
Sulmi LopezSulmi Lopez
Waitress, Host, and Food Runner at Pacific CatchWaitress, Host, and Food Runner at Pacific Catch
Jamie DunchJamie Dunch
General Manager at Pacific CatchGeneral Manager at Pacific Catch
K'vaughn NisbettK'vaughn Nisbett
Bartender/Server at Pacific CatchBartender/Server at Pacific Catch
María L. UmañaMaría L. Umaña
Freelance at Interpreting, translating and producingFreelance at Interpreting, translating and producing