FEDERICA GUIBELALDE HENSON
Toronto,ON
Summary
Enthusiastic, multilingual professional with a background in hospitality, media, and client service. Fluent in English and Spanish, with a passion for travel, cultural connection, and creating exceptional customer experiences. Experienced in fast-paced, people-focused environments and adept at handling high-pressure situations with calm and professionalism. Eager to bring warmth, communication skills, and a global mindset to a dynamic Air Canada team.
Overview
31
31
years of professional experience
Work History
OFFICE MANAGER
Deesons Investments
Toronto, Canada
01.2018 - Current
- Served as the first point of contact for clients, regulatory authorities, and team members, maintaining high standards of professionalism and discretion, ensuring client satisfaction and smooth communication.
- Handled customer service inquiries with empathy, clarity, and attention to detail, demonstrating an ability to manage diverse customer needs.
- Managed administrative tasks such as recordkeeping, invoicing, tax documentation, and calendar coordination.
- Ensured efficiency and accuracy in operations, balancing multiple priorities and maintaining confidentiality and trust.
School & Sports Team Organizer
Toronto, Canada
01.2013 - 01.2025
- Planned events, fundraisers, and team logistics with attention to detail and collaboration.
- Acted as a team manager and parent liaison, strengthening communication and organizational skills.
- Supported community through leadership, planning, and a people-first approach.
RADIO BROADCASTER & MEDIA HOST
Various National Stations
Buenos Aires, Argentina
01.1995 - 01.2001
- Hosted nationally recognized radio and television programs, delivering real-time news, interviews, and emergency updates with composure under pressure.
- Coordinated live broadcasts, press events, and guest appearances, requiring clear communication and coordination in fast-paced settings.
- Built strong relationships with media professionals, demonstrating exceptional interpersonal skills and the ability to manage high-pressure situations with grace.
Education
Professional Ontological Coach -
12.2025
Broadcast Communication & National Announcer Certification -
I.S.E.R.
Buenos Aires, ArgentinaSkills
- Customer Service Excellence
- Crisis Management
- Adaptability
- Teamwork
- Collaboration
- Cultural Sensitivity
- Communication
- Multitasking
- Time Management
Volunteer Experience
School & Sports Team Organizer, Toronto, ON, 01/01/13, 12/31/25, Planned events, fundraisers, and team logistics with attention to detail and collaboration., Acted as a team manager and parent liaison, strengthening communication and organizational skills., Supported community through leadership, planning, and a people-first approach.
Timeline
OFFICE MANAGER
Deesons Investments
01.2018 - Current
School & Sports Team Organizer
01.2013 - 01.2025
RADIO BROADCASTER & MEDIA HOST
Various National Stations
01.1995 - 01.2001
Professional Ontological Coach -
Broadcast Communication & National Announcer Certification -
I.S.E.R.
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