FEBIN DEVASSY ALAPPAT
Chilliwack
Summary
Dynamic leader with a proven track record at Tektoy Systems, adept in innovative problem-solving and fostering strategic partnerships. Excels in effective communication and time management, significantly enhancing operational efficiency and customer satisfaction. Expert in technology integration and digital trend adaptation, driving robust business growth and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Gaming Attendant,
Elements Casino
09.2023 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Customer Service Manager
Walmart
04.2022 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Chief Executive Officer
Tektoy Systems
04.2018 - 01.2021
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
System Engineer
Tomyas Advertising
01.2014 - 02.2018
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Social Media Content Creator
Tomyas Advertising
01.2014 - 02.2018
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
Founder
Codebudha Technologies
04.2012 - 02.2018
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Network Engineer
Tech Mahindra
07.2013 - 01.2014
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
Bachelor of Science - Information Technology
Anna University
Chennai, India05-2013
Skills
- Strong written and verbal communication skills
- Time management and organizational skills
- Creative and innovative thinking for fresh content ideas
- Flexibility to adapt to shifting priorities
- Collaboration with team members and leadership
- Staying updated with digital trends
- expertise in Adobe Photoshop, Canva, VN Editor, Adobe Lightroom, MV Editor, Capcut, Adobe Premier Pro
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Hindi
Full Professional
Accomplishments
· Youngest entrepreneur of the year award by Kerala Govt. India FY 2019-2021
· Youngest entrepreneur of the year award by BNI India FY 2019-2021
· WalmartRewards Master Card Champion for the 3 consecutive month from the date of joining in Canada
· Trained and mentored 47employees.
Certification
- CCNA - Cisco Certified Network Associate
- MCSE - Microsoft Certified Systems Engineer
Timeline
Gaming Attendant,
Elements Casino
09.2023 - Current
Customer Service Manager
Walmart
04.2022 - 08.2023
Chief Executive Officer
Tektoy Systems
04.2018 - 01.2021
System Engineer
Tomyas Advertising
01.2014 - 02.2018
Social Media Content Creator
Tomyas Advertising
01.2014 - 02.2018
Network Engineer
Tech Mahindra
07.2013 - 01.2014
Founder
Codebudha Technologies
04.2012 - 02.2018
Bachelor of Science - Information Technology
Anna University
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