Febby Pacursa
Calgary,AB
Summary
Dynamic Nail Technician with a proven track record at Phoenix Hair/Nails Wellness Centre, excelling in customer service and nail art techniques. Recognized for fostering client loyalty through personalized experiences and maintaining high sanitation standards. Adept at time management, ensuring efficient appointment scheduling and enhancing overall client satisfaction.
Overview
4
4
years of professional experience
Work History
Nail Technician
Phoenix Hair/Nails Wellness Centre
07.2023 - Current
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and sanitation of tools and workspace to adhere to safety protocols.
- Assisted clients in selecting nail colors and designs, enhancing their overall experience.
- Educated clients on aftercare procedures, promoting long-lasting results and repeat business.
- Managed appointment scheduling efficiently to optimize client flow and service delivery.
- Developed strong relationships with clients, fostering loyalty through personalized service experiences.
Customer Service Cashier
Phoenix Hair/Nails Wellness Centre
07.2023 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to streamline service delivery during peak hours.
Crew Member
McDonald's
05.2021 - 05.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with each interaction.
- Operated kitchen equipment efficiently, adhering to safety and hygiene standards consistently.
- Assisted in inventory management, monitoring stock levels and minimizing waste effectively.
- Collaborated with team members to maintain cleanliness and organization of work areas throughout shifts.
Education
College Diploma - Business Administration
Alberta Business And Health Institute
Calgary, AB09-2025
High School Diploma -
Our Lady of The Rockies
Calgary, AB06-2022
No Degree -
St. Augustine
Calgary, AB06-2019
Skills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Problem-solving skills
- Sanitation procedures
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Nail Technician
Phoenix Hair/Nails Wellness Centre
07.2023 - Current
Customer Service Cashier
Phoenix Hair/Nails Wellness Centre
07.2023 - Current
Crew Member
McDonald's
05.2021 - 05.2022
College Diploma - Business Administration
Alberta Business And Health Institute
High School Diploma -
Our Lady of The Rockies
No Degree -
St. Augustine
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