FEBA ELIZABETH SHAJI
pharmacy assistant / data entry/ clinical research/ pharmacovigilance/ regulatory associate
Scarborough,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Front End Pharmacy Assistant position. Worked as a pharmacy volunteer for over 6 months at Shopper’s Drug Mart and IDA pharmacy for a few months, communicating with pharmacists, filling prescriptions, stock checks, and arranging medicine racks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Co-Op Intern
Eurofins
09.2023 - Current
- Assisting in QA procedures under supervision of Quality Assurance Manager.
- Performing routine administrative tasks such as filling documents and maintaining records such as SOPs and QA documents.
- Receiving and registering samples: filling out Sample Analysis Request Form using e-lims software, separating over 50 samples to microbiology and chemistry labs for testing
- Assisting stability coordinator with labeling and stocking samples in the appropriate stability chambers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Pharmacy Assistant
Pharmasave
01.2023 - 09.2023
- Efficiently organizing th pharmacy to make identification of products easier and faster and maintaining full control over delivering, stocking, and labeling medicine and other products
- Handled over 100 prescriptions from clients in person and over the telephone daily.
- Advanced knowledge of Kroll software.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with Doctor office regarding prescription and patient-related queries.
Customer Service Manager
Single Point Inc
06.2020 - 08.2022
- Resolved over 100 customer complaints daily while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques and Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Accomplished multiple tasks within established timeframes
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Education
PGDM - Healthcare Administration And Business Management
Canadore College of Applied Arts And Technology
Scarborough, ON01.2020
Master of Science - Pharmacy
Rajiv Gandhi University of Health Sciences
Karnataka, India08.2017
Skills
- Skilled multi-tasker keen observer
- Inventory control
- Prescription Handling
- Strong Communication and Critical thinking
- Organizational and Inter-personal Skills
- Technical skills: advanced knowledge of Kroll- Software, using Script- pro, using Ms office and outlook
Certification
- Introduction to health care improvement by IHI
- How to improve with the model for improvement by IHI
- Testing and measuring changes with PDSA cycles by IHI
languagues
English
Timeline
Co-Op Intern
Eurofins
09.2023 - Current
Pharmacy Assistant
Pharmasave
01.2023 - 09.2023
Customer Service Manager
Single Point Inc
06.2020 - 08.2022
PGDM - Healthcare Administration And Business Management
Canadore College of Applied Arts And Technology
Master of Science - Pharmacy
Rajiv Gandhi University of Health Sciences
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