Feba Cisily Thomas
Summary
Result-driven Business Analyst and Quality Assurance Professional with over six years of experience in IT-related business analysis, quality assurance, and techno-functional roles. Skilled in website and software testing to ensure functionality, reliability, and adherence to quality standards. Expert at bridging the gap between business needs and technical solutions, consistently delivering impactful results in collaborative environments.
Overview
8
8
years of professional experience
Work History
Senior Executive
Suyati Technologies
01.2022 - 01.2023
- Oversaw vendor selection, acquisition, and asset management, ensuring profit on capital and expenditures
- Managed PMO documentation, payroll adjustments and meeting logistics, including conference calls and PowerPoint presentations
- Worked closely with cross-functional teams to prioritize tasks and refine product backlogs, ensuring development aligned with business goals and client needs
- Collaborated with stakeholders to define project roadmaps, turning market research insights into actionable strategies that enhanced product functionality and user satisfaction
Business Analyst
Springbord Technologies
01.2020 - 01.2022
- Conducted feasibility studies, site evaluations, and market trend analyses for retail operations
- Collaborated with IT teams to ensure website and application functionality for new store launches
- Led the testing of online storefronts, focusing on usability, performance, and integration with backend systems
- Documented bugs and helped with resolution by coordinating with development teams, ensuring timely fixes and updates
Business Presenter & Pre-Sales Engineer
Karya Technologies
01.2017 - 01.2019
- Delivered technical and functional product demos to clients, addressing RFPs and RFIs
- Collaborated with IT teams to design test environments and scenarios for client-specific solutions
- Conducted manual and automated testing for internal ERP and CRM tools, ensuring system integrity before client delivery
- Assisted in creating training materials and documentation for new system implementations
QA Analyst
APPCO
01.2015 - 01.2016
- Managed outbound campaigns, lead generation, and deal closures for Non-profit Organizations
- Built client relationships, identified business needs, and enhanced sales processes
- Tested websites and e-commerce platforms, verifying functionality across browsers and devices
- Conducted end-to-end testing for software features, including payment gateways, user authentication, and reporting modules
- Created and executed test cases for functional, regression, and usability testing
- Provided detailed QA reports highlighting system defects and recommendations for improvement
Education
Post Graduate Diploma - Information Technology Business Analysis
Conestoga College
12-2024
MBA - International Business
Annamalai University
06-2022
Bachelor of Technology - Computer Science
Cochin University of Science And Technology
04-2015
Skills
- Operations management
- Cross-functional team coordination
- Staff management & Customer service
- Requirements gathering & Data analysis
- Microsoft Office Suite & CRM software proficiency
- Public speaking confidence
- Data visualization expertise
- Quality assurance & processes
- Product knowledge & End user support
- Report preparation & Document coordination
- Project planning and development
Accomplishments
- Documented and resolved risks which led to successful project forecasting.
- Supervised team of 10 staff members.
- Coordinated cross-functional teams and provided business analysis for 2 projects totaling $ 3 million.
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Limited Working
Timeline
Senior Executive
Suyati Technologies
01.2022 - 01.2023
Business Analyst
Springbord Technologies
01.2020 - 01.2022
Business Presenter & Pre-Sales Engineer
Karya Technologies
01.2017 - 01.2019
QA Analyst
APPCO
01.2015 - 01.2016
Post Graduate Diploma - Information Technology Business Analysis
Conestoga College
MBA - International Business
Annamalai University
Bachelor of Technology - Computer Science
Cochin University of Science And Technology