Rhonda Hatcher
Business manager
St. John's,NL
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work History
Enterprise manager
Historic sites association of Nl
St johns, Nl
02.2023 - 02.2024
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Retail Operations Manager
Historic Sites Association of Newfoundland
St johns, Nl
02.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Style Coach
Restyle coaching
St Johns, NL
07.2019 - 12.2020
- Worked with customers to understand needs and provide excellent service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
General Manager
Value village
St Johns
06.1996 - 09.2018
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and payroll.l
- Maximized efficiency by coaching and mentoring management personnel on production principles, industry practices, company procedures and time center system.l
Owner Operator
Quality Quest
St. John's, NL
06.1995 - 06.1996
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Consulted with customers to assess needs and propose optimal customer service solutions.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Aligned branding initiatives and sales strategies with client goals.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained up-to-date administrative records to monitor operational conditions.
- Applied human resources expertise to optimize hiring, training and performance.
Operations Manager
Adventure Tours
St Johns, NL
04.1990 - 04.1995
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Maintained constructive client and vendor relationships.
- Verified compliance with best business practices throughout organization.
- Built, supervised and mentored numerous teams and leaders in receiving and inbound operations.
- Planned and resourced personnel and logistics for line handling operations component exercises resulting in numerous personnel trained to act quickly in critical roles.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
Education
Diploma - Sales And Marketing
1996 -
- Coursework in [Subject
Event Management
01.2024 - 05.2024
Hospitality
05.2024 - Current
Skills
- Team coaching
- Lifestyle coaching
- Training and coaching
- Motivational leadership style
Certification
- [Area of certification] Training - [Timeframe]
Timeline
New Skills Academy - , Hospitality
05.2024 - Current
New Skills Academy - , Event Management
01.2024 - 05.2024
Enterprise manager - Historic sites association of Nl
02.2023 - 02.2024
Retail Operations Manager - Historic Sites Association of Newfoundland
02.2022 - 04.2023
Style Coach - Restyle coaching
07.2019 - 12.2020
General Manager - Value village
06.1996 - 09.2018
Avalon Community College - Diploma, Sales And Marketing
1996 -
Owner Operator - Quality Quest
06.1995 - 06.1996
Operations Manager - Adventure Tours
04.1990 - 04.1995
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