Isabella Herrera
Rialto,CA
Summary
I have developed a comprehensive skill set in a customer-focused environment and now seek to transition into new field. I have extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. I strives to leverage these skills to contribute effectively in new and dynamic role.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Swim Instructor
Premier Swim Academy
04.2023 - 02.2024
- Taught daily swim instruction to students varying in age and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Assisted in setting up the pool deck, cleaning up public areas, and closing the pool in unsafe conditions.
Education
Bachelor of Science - Radiologic Science
California Baptist University
Riverside2027
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA06.2023
Skills
- Curriculum Implementation
- First and CPR Instruction
- Workout Improvement Techniques
- Plan Routines
- Customer Service
- Interactive Learning
- Relationship building
- Account management
- Workflow optimization
Timeline
Member Service Representative
Planet Fitness
02.2024 - Current
Swim Instructor
Premier Swim Academy
04.2023 - 02.2024
Bachelor of Science - Radiologic Science
California Baptist University
High School Diploma -
Wilmer Amina Carter High School
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