Skylor Cloutier
Val-Des-Monts,QC
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Verified Language results (BBB)
Secret Security Clearance valid until 2029-04
Overview
8
8
years of professional experience
Work History
Briefing Officer AS-03
IRCC
09.2022 - Current
- Track and coordinate operational taskings and DG’s approval binder.
- Support divisions with briefing requirements (templates, F#, GCdocs, approvals ).
- Systematically catalog and update essential statistics, reports, and key information.
- Information management, including organizing and archiving DGO inbox.
- Coordination of approvals and requests in approval binder (Operational Taskings).
- Translation requests.
- Support & Assist Senior Advisors.
Administrative Officer AS-01
IRCC
10.2019 - 09.2022
- Provide administrative services to the Director General
- Create travel arrangements for Director General
- Verify/recommend travel claims
- Prepare budgets for yearly travel requests
- Prepare & track various documents (WebCIMS, GCDocs, ATIP)
- Manage Directors calendar through Outlook, teams
- Distribute meeting materials to attendees
Legal Assistant AS-01
PSPC
05.2019 - 09.2019
- Provide administrative services to 8 members of Counsel
- Create travel arrangements
- Create/close various files
- Traveled from Gatineau office to Ottawa office for various requests
- Manage several calendars for members
- Provided TimeKeeping services to members or Counsel
- Verify travel claims
- Prepare & track various documents/files
Administrative Support Officer AS-01
ESDC
11.2018 - 05.2019
- Provide administrative services to management
- Organize new structure for documents (SharePoint)
- Rename Files (FNC Tool)
- Prepare & track various documents (WebCIMS)
- Manage Directors calendar through Outlook
- Verify Travel claims
- Member of the Information Management Working Group (IM)
- Coordinated a Business Continuity Plan with Members of EP
Client Retention Agent
Rogers Communications
10.2016 - 10.2018
- Managed high call volume while maintaining a professional demeanor.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Fulfill cancellation requests for clients
Education
High School Diploma -
St.Paul Catholic High School
Ottawa, ON05-2012
Skills
- Excellent understanding of Microsoft Applications
- Onenote
- WebCIMS & GCDocs
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Briefing Officer AS-03
IRCC
09.2022 - Current
Administrative Officer AS-01
IRCC
10.2019 - 09.2022
Legal Assistant AS-01
PSPC
05.2019 - 09.2019
Administrative Support Officer AS-01
ESDC
11.2018 - 05.2019
Client Retention Agent
Rogers Communications
10.2016 - 10.2018
High School Diploma -
St.Paul Catholic High School
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