Jamal Jackson
Tracy
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Youth Mentor/Athletic Director
Boys and Girls Club
01.2024 - Current
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Built lasting relationships with youth and parents or guardians.
- Educated young people about strategies for driving discussions and promoting social changes.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Created educational materials to convey important information to service recipients.
Package Handler
Fed Ex Ground
02.2024 - 11.2024
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Stored and secured packages in designated areas to prevent damage and theft.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed safety regulations to maintain safe work environment.
Barista
Starbucks
10.2016 - 01.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Life Learning Academy Charter
San Francisco, CA05-2010
Skills
- Team collaboration
- Youth advocacy
- Creativity and innovation
- Store maintenance
- Service standard compliance
- High-energy attitude
- Verbal and written communication
- Loading and unloading
- Shipment auditing
- Heavy lifting
- Freight handling
- Damage control
Timeline
Package Handler
Fed Ex Ground
02.2024 - 11.2024
Youth Mentor/Athletic Director
Boys and Girls Club
01.2024 - Current
Barista
Starbucks
10.2016 - 01.2024
High School Diploma -
Life Learning Academy Charter
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