PRABHKIRAT SINGH
Prima Living
Sudbury,Ontario
7
Languages
1
Certification
3
years of professional experience
Results-driven retail professional with strong experience in store operations, team leadership, sales, merchandising, inventory management, and customer service. Proven ability to lead teams, support daily operations, resolve customer concerns, and achieve sales goals in fast-paced retail environments. A dependable and motivated leader committed to creating an exceptional customer experience while driving team performance and business results.
Work History
Store Operations Manager
2 Years 4 Months- Achieved strong sales performance by supporting $2.8M+ in net sales with 19.2% growth in 2024 and $2.1M+ with 17.4% growth in 2025, successfully completing 530+ Triangle Mastercard applications, supporting sales initiatives, coordinating with team leads, and ensuring efficient execution of daily operational and merchandising goals.
- Managed daily opening and closing procedures, including cash reconciliation, end-of-day deposits, paperwork for returns and exchanges, tax forms, scheduling staff up to three weeks in advance, and ensuring compliance with company policies while maintaining 100% SLA performance in both 2024 and 2025.
- Delivered exceptional customer service by greeting every customer, resolving concerns calmly under pressure, supporting associates on the sales floor, and assisting at cash to maximize customer satisfaction, contributing to an increase in Net Promoter Score (NPS) from 94% in 2024 to 99% in 2025.
- Improved customer engagement and loyalty performance by increasing email acquisition from 80% in 2024 to 88% in 2025, promoting Triangle Rewards/Plum programs, coaching associates on customer engagement, and supporting loyalty acquisition targets.
- Oversaw inventory and online order operations by receiving and shipping merchandise, organizing the warehouse, preparing stock reports, processing online pickup orders, tagging merchandise, managing clearance products, and maintaining merchandising standards, while achieving 0 cancelled orders in both 2024 and 2025.
- Maintained strong Key Process Scorecard performance by ensuring accurate execution of cash management, inventory procedures, merchandising standards, order fulfillment, compliance requirements, and other critical store processes.
Guest Attendant Supervisor
4 Months- Supervised guest attendants and coordinated daily cleaning and resident-support activities in a retirement residence.
- Assigned tasks and monitored staff performance to maintain cleanliness, safety, and resident comfort.
- Managed supplies and equipment while responding to resident needs and maintaining a welcoming, respectful environment.
- Trained and supported team members in housekeeping procedures, resident service, and health and safety standards.
- Retirement Residence
Assistant Store Manager
2 Months- Supported the Store Manager with daily operations, including opening/closing procedures, cash handling, customer concerns, returns/exchanges, staff delegation, and ensuring compliance with company policies and standards.
- Supervised and supported associates by assigning daily responsibilities, providing coaching and training, conducting shift briefings, and maintaining a positive and productive environment focused on customer service and sales performance.
- Oversaw inventory and backroom operations by receiving shipments, organizing merchandise, processing transfers and online orders, replenishing the sales floor, managing clearance products, and maintaining accurate and efficient stock organization.
- Assisted with sales and merchandising initiatives by engaging customers, recommending products, promoting offers and loyalty programs, maintaining visual standards, completing seasonal floor changes, and ensuring accurate product presentation and replenishment.
Team Lead
8 Months- Followed detailed planograms to merchandise shelves and displays accurately across various retail locations, ensuring brand consistency and visual appeal.
- Operated manual and electric pump trucks to transport and position merchandise, adhering to safety protocols and store layout requirements.
- Participated in promotional events and completed nearly 200 to 230 applications for TRIANGLE MASTERCARD, providing support in merchandising and customer engagement.
- Aware people about all the instructions, benefits, how to apply and use the Mastercard once received.
- Trained new staff for customer service protocols and sales techniques to enhance team performance.
Retail Merchandiser, Customer Service Representative
8 Months- Followed detailed planograms to merchandise shelves and displays accurately across various retail locations, ensuring brand consistency and visual appeal.
- Assisted customers with locating products, processing returns, and answering inquiries.
- Operated manual and electric pump trucks to transport and position merchandise, adhering to safety protocols and store layout requirements.
Education
Bachelor of Business Management (BBM)
Heating, Ventilation and Air Conditioning Technician (HVTN) - G2 Licensed
Skills
Retail Store Operations Management
Cash Handling & Cash Reconciliation
Opening & Closing Operations
Customer Complaint & Conflict Resolution
Scheduling & Workforce Coordination
Merchandising & Visual Standards
Sales Coaching & Employee Development
Inventory & Stock Management
Certification
- G Driving License
- Oil Burner Technician-3 (OBT-3)
- Gas Technician-3 (G3)
- Ozone Depletion Prevention Card (ODP Card Holder)
- Workplace Hazardous Materials Information System (WHMIS)
- Ontario Worker Safety Awareness Safety Certificate
- Wardflex Certified Installer
Accomplishments
- $2.8M+ — Annual sales supported in 2025
- 19.4% — Sales growth achieved in 2025
- $2.1M+ — Annual sales supported in 2024
- 17.2% — Sales growth achieved in 2024
- 530+ — Triangle Mastercard applications supported
- 94% → 99% — Net Promoter Score improvement
- 85% → 89% — Email acquisition improvement
- 100% — SLA performance maintained in 2024 and 2025
- 0 — Cancelled online orders in 2024 and 2025
Languages
English (Native)
Punjabi (Native)
Hindi (Native)
French (Intermediate)
Gujarati (Fluent)
Korean (Intermediate)
Japanese (Basic)
Timeline
Guest Attendant Supervisor
Prima Living
05.2026 - CurrentRead More
Store Operations Manager
Canadian Tire Inc.
05.2024 - CurrentRead More
Assistant Store Manager
Canadian Tire (Mark’s)
03.2024 - 05.2024Read More
Retail Merchandiser, Customer Service Representative
Walmart (M30 Retail Services)
11.2023 - 07.2024Read More
Team Lead
Canadian Tire (Kognitive Sales Solutions)
07.2023 - 03.2024Read More
Heating, Ventilation and Air Conditioning Technician (HVTN) from G2 Licensed
Read More
CAMBRIAN COLLEGE
Bachelor of Business Management (BBM)
Read More