Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Riddhi Dholakia

Ontario, Canada

Summary

A Business Analyst with over 5 years of expertise in sectors such as Insurance, Banking, Retail and Telecom. Engaged in activities like business analysis, project management, data analysis and business improvement analysis. Experience with JIRA and adequate data analysis skills including analyzing large data sets in Excel and using SQL queries. Proficient in using MS Office tools (Excel, Word, PowerPoint, Access), SharePoint, Tableau, Power BI, MS Visio, Lucid Chart, MS Project, JIRA, Confluence and Microsoft Outlook with excellent presentation skill. Utilized basic API knowledge to design and automate data retrieval processes, validation of data, reducing manual efforts and minimizing errors in reporting. Skillful in composing extremely detail oriented business requirements documents (BRD), functional requirements documents (FRD), data mapping, project charters, stakeholder analysis documents, current/proposed process descriptions, streamlining flow systems data using UML and process mapping utilizing MS Visio for optimization (mockups, wireframing and relevant sketches). Assist in the Request for Information (RFI) or Request for Proposal (RFP) process with suppliers/vendors when required. Extensive experience in spearheading projects within the agile Scrum and Kanban framework. Proven ability to facilitate JAD (joint application development) meetings in presence of a QA team, an expert team and end users. Proficiency in creating swim lanes, workflow diagrams and business process diagrams using Microsoft Visio and Draw.io. Assist in quality-assurance activities, encompassing the review of test planning and test cases, offering guidance on testing and bug reporting. Additionally, involved in the development and execution of User Acceptance Testing, Pre-Prod testing, test master plans, and System Integration Testing.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Analyst

Walmart Canada
06.2022 - Current
  • Conducted Product Backlog refinement sessions with the Scrum team to enhance, prioritize and estimate user stories
  • Work collaboratively with the Product Owner to create, refine and oversee a Product Backlog and User Stories in JIRA
  • Utilize project management methodologies to initiate, lead and manage activities including developing detailed task lists, monitoring project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting
  • Engage directly with diverse business units and subject matter experts to comprehend their operational requirements, with a specific emphasis on pinpointing challenges within current applications and opportunities for optimization
  • Ensured the highest quality for updates, changes, releases and deployments by aiding in the setup and utilization of test environments
  • Developed test planning and strategies, crafted specific test cases and executed transactions to conduct tests and validate results
  • Actively engaged in expanding SQL proficiency through continuous learning and practice, seeking opportunities to enhance data querying and manipulation skills for to gain more accuracy for project of Retail/Supply Chain industry
  • Take the initiative to perform duties of Scrum Master when needed, facilitating problem-solving, conflict resolution and impediment removal which leads to a significant increase in team velocity
  • In my role as a Scrum Master, I helped the team to solve problems, resolve conflicts and remove obstacles, which increased team velocity
  • Operated in technical environments using tools such as Visio, Microsoft Office Suites, GAP Analysis, Oracle, JAD sessions, use cases, business process mapping and notation (BPMN), business process reengineering and demonstrated proficiency in MS-Excel.

Business Analyst

TELUS
12.2020 - 05.2022
  • Led and took part in various agile ceremonies including Sprint Planning & Estimating meetings, Backlog Grooming, Daily Scrum (standup), Story mapping session and triage
  • Used Confluence and Jira a lot
  • Proficiently created Epics and User Stories, providing comprehensive details such as descriptions, acceptance criteria, Definition of Ready (DOR) and Definition of Done (DOD)
  • Skilled in documenting API specifications and requirements, ensuring showcasing clear verbal and written communication skills between technical and non-technical stakeholders
  • Generated low-fidelity mockups, wireframing and relevant sketches, contributing to Business Analysis best practices
  • Evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources
  • Actively participated in backlog refinement and sprint planning events with the development team, aiding in estimation strategies and prioritization techniques for user stories
  • Software development life cycle (SDLC), design, development and integration; database concepts; user interface design principles
  • Extensive knowledge of business analysis including enterprise level and client program area business analysis and modeling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning
  • Compiled lessons learned at the end of each sprint and conducted retrospective meetings to address problems encountered and devise solutions for future sprints as a teamwork
  • Evaluated the 'As Is,' 'To Be,' and transitional states, followed by visually representing them to keep stakeholders updated.

Jr. Business Analyst

AllState Insurance
10.2019 - 11.2020
  • Employed suitable elicitation techniques to collect information and identify stakeholder requirements
  • Interfaced with stakeholders, facilitating communication between customers and the IT department
  • Served as a liaison between users and the development team, elucidating business and IT processes
  • Contributed to the formulation of targeted questionnaires and interviews for Subject Matter Experts (SMEs), clients and business users to ascertain project requirements for successful completion
  • Hands-on experience with writing basic SQL queries to retrieve and manipulate data from relational databases
  • Produced use case documents and utilized MS Visio to create UML diagrams, incorporating use case diagrams, activities and classes to illustrate business process flows and workflows
  • This aided development and quality-assurance teams in comprehending the requirements
  • To identify crucial and high-risk application areas, participate in JAD risk, feasibility and requirements analysis sessions with a range of stakeholders including designers, developers, QA and management
  • Collaborated with the QA team to review and validate test plans and test cases, ensuring the final application aligned with user requirements
  • Formulated a user acceptance test (UAT) plan and test case scenarios, facilitating a select group of key end users to assess the application's UI and functionality.

Education

Bachelor of Engineering -

Gujarat Technological University
Gujarat, India
01.2018

Skills

  • Project Management
  • Requirements Gathering
  • User Acceptance Testing (UAT)
  • Visual Modelling
  • Vender Management
  • Business Process Improvement
  • Risk Management
  • Cross Functional Team Leadership
  • Agile Methodologies
  • Waterfall
  • SWOT Analysis
  • Negotiation / Problem solving
  • Scrum
  • Kanban
  • Atlassian Jira / Atlassian Confluence
  • MS Excel
  • SharePoint
  • SQL
  • MS Project
  • MS Visio
  • Power BI

Websites

Certification

  • Certified Scrum Master – CSM
  • IIBA Agile Analysis Certification (AAC)

Timeline

Business Analyst

Walmart Canada
06.2022 - Current

Business Analyst

TELUS
12.2020 - 05.2022

Jr. Business Analyst

AllState Insurance
10.2019 - 11.2020

Bachelor of Engineering -

Gujarat Technological University
  • Certified Scrum Master – CSM
  • IIBA Agile Analysis Certification (AAC)

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Riddhi Dholakia